Senior Administrator, Income Management

Job Description

What is the opportunity?

In this role, you will process and reconcile income payments. This entails the accurate and timely processing of all clients' Entitlements, the control and collections of maturity proceeds from Depositories and Issuers, and reconciliation of suspense account activities and deliver service commitments to the clients' satisfaction by ensuring that all work functions are completed accurately and on a timely basis

In addition, you will manage Operational risk, financial control, development of the team's operational capabilities and to optimize operational efficiency.

What will you do?

• Maintenance of satisfactory internal and external Audit/Regulatory/Risk ratings and reviews.
• Adherence to all procedures and control functions, including reconciliations, as appropriate, to minimize financial loss to RBC Investor Services and its clients.
• Ensures that all Income events are researched and processed on an accurately and timely basis.
• Ensures all payments received from depositories, wire or cheque has been processed by end of day.
• Closely reviews and investigates Income suspense accounts to ensure that each outstanding item is identified and cleared promptly.
• Ensure prompt escalation of any issues that may cause financial or reputational issues to RBC Investor Services or its clients.
• Liaison with external parties when required to facilitate timely and accurate payments
• Completion of the Income processing and client queries/enquiries within the prescribed time frames

What do you need to succeed?

Must haves:

• Ability to work under pressure, managing workloads and time efficiently to meet stringent deadlines in a stressful environment
• Good written/verbal communication skills
• Flexibility towards working hours in order to meet business needs
• Sense of urgency
• Demonstrate a calm and logical approach with an eye for detail and a high level of processing accuracy
• Always display a professional attitude towards work

Nice-to-have:

• Advanced knowledge in excel
• Advanced knowledge in macros
• Knowledge of all custody platforms

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-11-13

Application Deadline:

2025-11-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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