Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.
We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
This is an 8-month temporary placement opportunity. Reporting to the Carrier Services Provisioning Manager, this position is responsible for the quality control, troubleshooting, and service as it relates to Local Number Porting.
What We're Looking For:
- High school completion is required while post-secondary education is preferred
- Good working knowledge of ACSR, SMP and BWOS is preferred
- Knowledge of telephone products and policies is an asset
- Good working knowledge of MS Office, specifically Excel
- Knowledge of CRTC CLOG guidelines and industry standards is an asset
What You Can Expect to be Working On:
- Record Keeping and Order Entry
- Accurately track and record all orders completed on a daily basis
- Validate all Port orders to facilitate the LNP process
- Ensure compliance with telecommunications regulations on Porting as stated in the CLOG
- Using system applications (e.g., ACSR, SMP, BWOS, LNPA, NPAC, DMS and Microsoft Office) as they apply to manage the various Coordinator duties.
- Answer inquiries regarding work orders or telephone number information
- Update internal groups when changes are being made that effect how they conduct business
- Assist the various Sales groups (Business and Residential) to ensure a smooth and orderly flow of work orders
- Liaise with representatives of related or connecting companies to promote positive relations
- Work on projects as they may arise from internal groups and external partners
- Trouble shoot any problems that are associated with the provisioning of telephone services
- Work with external partners when customer impacting issues arise
- Verify quality of work orders as they are processed from various application queues
- Identify process/training/procedural issues with internal and external groups and system applications to improve the telephone services that we offer our customers
- Investigate errors related to incorrect work orders for customers as they are brought forward
- Perform audits of records to verify accuracy of information in our database and those being sent to external groups
Characteristics about you and the role:
- Strong communication and customer service skills – you’re a people person!
- Organization and time management are second nature to you
- The ability to adapt and be flexible is no problem – you thrive on variety!
- You have strong analytical and problem-solving skills – problems are just opportunities to you!
- Data entry skills with strong attention to detail
Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your career started with us and stay with us, your journey begins here!