Work location: Office or Hybrid from Moncton, NB

Atlantic Lottery (AL) is seeking a Workforce and Performance Analyst located in Moncton, NB.

As our Workforce and Performance Analyst you will be responsible for overseeing all aspects of workforce optimization and performance analysis of the Customer Care Center. This would include creating and communicating forecasts and schedules with the goal of maximizing workforce availability in the Customer Care Center to meet performance objectives and customer satisfaction for each communication channel.

This role will develop and optimize operational reporting, dashboards, and analysis to identify trends, issues, and opportunities; uncovering levers impacting these issues, and developing recommendations for improvement.

Closing Date: March 26, 2023, at 11:59pm (ADST)

Education and Experience:

• Bachelors or Diploma in a Business-related program is preferred;
• Minimum of 1 year working in a Business Analyst role is preferred;
• Must be 19 years of age or older to apply.

Professional Skills:

• Essential to have research skills required to undertake research and data collection to identify future trends based on past performance;
• Organizational skills ensuring an efficient workplace environment and prioritizing a range of tasks to meet deadlines;
• Communication skills: Importance on having excellent writing and verbal communication skills to effectively convey information and develop presentations for multiple levels of the organization;
• Analytical skills: The ability to analyze large amounts of data and provide recommendations to support the development of long and short-term business strategies.

AL Benefits:

• Extended health coverage that includes medical, dental, and vision.
• Basic life insurance, disability, and wellness programs.
• Defined Benefit Pension Plan.
• Three weeks of vacation annually (pro-rated) and 13 paid statutory holidays.
• Three personal leave days per year.
• Two volunteer days per year.
• Short-term incentive program based on personal and corporate performance.
• Career advancement opportunities.

Recruitment Process: The last couple of years has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our application process typically involves two interviews and Predictive Index (PI) Assessment/Testing. The successful candidate will be subject to reference and criminal background checks.

Internal Employees: Internal Employees interested in this opportunity must be in "good standing," which includes meeting expectations on their last performance review. Performance improvement plans, disciplinary action, attendance, mandatory training, and other performance related items will also be taken into consideration when determining the applicant's "good standing" status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please note that the successful candidate will be subject to reference and criminal/educational background checks prior to employment.