Associate Director - Integration and Community Engagement
in St. John's, NL

St. John's, NL
Full-time - Permanent
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Competition Number: ASSOCIATEDIRECTOR-0223CB
Company Website:

Association for New Canadians is a non-profit, community-based organization dedicated to the provision of settlement and integration services for immigrants and refugees.

Job Title: Associate Director - Integration and Community Engagement
Location: St. John's, NL
Position Type: 1 full-time position

The Associate Director - Integration and Community Engagement oversees a multifaceted team providing leadership in the development and delivery of high-quality client and family-centred services to support the overall well-being of newcomer children, youth and families integrating into neighbourhoods, schools, and the larger community. The team also supplements settlement services and community partners with interpretation services. To round out community engagement, focus will be on reenergizing the ANC's volunteer base to strengthen connections and enhance the social aspect of the settlement experience.

More specifically, responsibilities include:

Roles and Responsibilities

  • Oversight of effective client services and delivery model for children and youth aligned with the service standards set out in the funding agreements and in a manner consistent with a trauma informed approach
  • Creates strategy and builds capacity within the community and volunteer based partnerships to support the integration of newcomer families in their neighbours.
  • Builds an internal interpretation professional practice and capacity
  • Collaborate with colleagues/teams as needed for the purpose of sharing information and developing wrap-around supports
  • Develops team goals and indicators for service delivery in compliance with contractual requirements
  • Leads in the development of a work culture that enhances the team's ability to attract and retain quality employees and achieve operational success
  • Provides coaching and supervision to the reporting team leads offering a consistent approach to employment issues aligned with the organization's human resources practices
  • Focused on data integrity ensures client services are captured accurately and in a timely manner
  • Create both data and narrative reports on a weekly and monthly basis and yearly comprehensive status reports on programs and special projects

Qualifications and Experience

  • Relevant degree with strong experience in social and/or human services in a community-based setting
  • Practiced professional utilizing a comprehensive/ holistic approach to client supports
  • Competency in managing a service delivery model with ability to adjust to meet client needs
  • Demonstrated success in building community engagement
  • Skilled in reporting both narrative and data capture
  • Experience in managing a project budget
  • Experience in leading and coaching teams in a service delivery environment
  • Strong interpersonal, presentation, and communication skills (oral and written)
  • Possess cultural awareness and sensitivity in working with a diverse client group
  • Excellent knowledge of MS Office Suite
  • Knowledge of the settlement process and issues facing immigrants and refugees during their integration process an asset

Conditions of Employment

  • Ability to travel is required. Valid class 5 driver's licence and access to a reliable vehicle is required.
  • Flexible to work outside of standard core hours (Monday to Friday 9am - 5pm).
  • Satisfactory Certificate of Conduct and Vulnerable Sector Check from the Royal Newfoundland Constabulary or RCMP
  • Valid First Aid Certificate an asset.

How to Apply

  • Please email a cover letter and resume as one PDF or MS Word document to [email protected]

Association for New Canadians values inclusiveness and is an Equal Opportunity Employer. Preference will be given to applicants who are a Canadian citizen or permanent resident of Canada or those who are legally entitled to work in Canada. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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About Association for New Canadians

Association for New Canadians (ANC) is a not-for-profit, community-based organization that provides settlement and integration services to newcomers to Newfoundland and Labrador.

The largest immigrant settlement agency in the province, ANC has settled thousands of newcomers and, over the years, has developed expertise and infrastructure to accommodate the province's ever-growing newcomer population.

With the opening of regional offices in 2018, the Association expanded its reach and opened offices in Corner Brook, Grand Falls-Windsor, Labrador City, Happy Valley-Goose Bay, and Forteau. Regional offices in St. Anthony and Clarenville were added in 2021.

Our 150 employees provide settlement, language, public education, and employment services, including focusing on youth employment preparation, in support of our mandate.

With our experienced team, including employees from multiple countries, our growing diversity in the workforce reflects the diverse backgrounds of the people we serve.

We appreciate your interest in joining the ANC team!

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