Ecommerce - UX Specialist
in Saint John, NB

Saint John, NB
Full-time - Permanent
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Competition Number: 23000178

Ecommerce- UX Specialist
Kent is expanding our E-commerce team and as looking for energetic and creative individuals with an eye for detail to join our team. We offer our people the opportunity to engage in innovative projects delivering business initiatives partnering with our various providers and partners. In addition to this we offer challenging and rewarding career paths within our organization and access to excellent training and development opportunities. We are committed to helping people learn and grow with the organization.
Your objectives:
  • Contribute to achieving top quartile e-commerce experience for the customer from finding the website through to the customer satisfaction survey.
  • Provide knowledgeable insights of eCommerce environments (including Mobile & Desktop Path to Purchase, website architecture, API's & Web Services)
  • Analyze and recommend improvements to the customer journey from ideation, creation of the design, and implementation across web and mobile
  • Actively reduce ecommerce friction while improving checkout/shopping cart experience.
  • Identify, monitor, and maintain a consistent user experience throughout the customers path to purchase.
  • Design and deliver wireframes, user stories, user journeys and mockups optimized for a wide range of devices and interfaces.
  • Collaborates closely with Data & Insights Manager to identify deficiencies and opportunities in the customer path to purchase.
  • Review Bounce rates, abandoned carts, conversion rates and other breaking points
  • Developing A/B testing campaign frameworks and testing model quality.
  • Ability to integrate vendor/third-party applications and propriety, "in house" products into a holistic user experience.
  • App and Website support for front end items.

Qualification and skills:
  • University Degree, Diploma, or related education in Marketing or similar field
  • Solid understanding of the web environment, (screen layouts and composition)
  • At least 2-5 years of job experience in UI/UX planning on an online shopping site
  • Experience with conducting user research and usability studies
  • Two or more years of user experience design experience for software, Web applications which leverage emergent technologies and mobile devices
  • Magento Experience an asset
  • Experience on web analytics and project leading
  • Bilingual (English and French) an asset.

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