Product Manager, Account Management
in Toronto, ON

Toronto, ON
Full-time - Permanent
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Competition Number: 406054
Company Website:

Req Id: 406054 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 

The Bell Media team creates and delivers the best Canadian and international content across our digital media, television, radio, and out-of-home advertising platforms. We're looking for innovative team players ready to take some of the most well-known entertainment brands in the country to the next level.


The Bell Media team is a leading example of Bell's passion for leading content creation with premier assets in digital media, television, radio, and out-of-home advertising platforms. We're looking for innovative team players ready to make an impact, while working with the brightest minds across many lines of business. At Bell, everyone belongs. We embrace diverse backgrounds, experiences and ideas because we believe different perspectives create a positive work culture and lead to better outcomes.

As a team member of Bell Media, you will be involved in the evolution and management of the product lifecycle, from inception through execution and enhancements, and is flawlessly executed on time. This role is inherently cross-functional and the ideal candidate will work with internal partners including the Creation and Product Owner teams to deliver on the product roadmap and ensure quality products to the consumer.

The Product Manager will work with the Senior Product Manager and stakeholders to define the product vision, strategy and feature requirements for Bell Media's Account Management portfolio, which includes user authentication and authorization, account and subscription management, purchasing and billing, user settings and preferences, security and compliance. These user-centric requirements span across multiple brands on mobile web, mobile applications, online sites, connected TV and emerging digital platforms.

Job Duties / Accountabilities:

There truly is no typical day in the life of a product manager at Bell Media. There are core responsibilities that you will manage including strategy, research, road mapping, analysis, communication, and product performance. You have a strategic role in growing and engaging audience on digital as well as deliver the best user experience while working with marketing for acquisition strategy. You are responsible for defining your optimal day, thinking holistically about your role, and how you can bring the most value to the organization and your customers. To collaborate with one another, our teams use tools like Jira, Confluence, Slack, Webex. While it is a fast-paced environment that is also what makes the job so dynamic!

  • Contribute to and clearly communicate the vision and objectives of Bell Media's Account Management program, and the role this plays in executing the overall digital strategy
  • Work with the Senior Product Manager to deliver on the product vision and with product owners to translate into the product roadmap
  • Maintain a deep understanding of the industry-wide user account management landscape along with a keen view of current trends and opportunities as they relate to Bell Media
  • Support innovation to deliver enhanced authentication features such as single sign-on and 2FA, user profile and preference management capabilities, and advanced payment and billing functionalities with great user experiences
  • Enforce compliance with industry regulations (SOX, CASL), payment data security standards and other business policies that protect data privacy and integrity. This includes processes required to track user activity to gain the data we need in case of a security incident
  • Work closely with stakeholder partners and translate business needs into functional requirements for product delivery and development teams
  • Focus on customers, markets, trends, revenue and business value
  • Be the subject matter expert for the scrum team and engage the team to own the product by knowing the customers they're delighting, understanding the problem they're solving and maximizing the value of the product they are building

Critical Qualifications / Competencies:

  • 3+ years of experience with agile product management
  • Experience with delivering digital enterprise-wide user account management and billing products and strategies
  • Ability to translate organizational vision into a product vision
  • Proven problem solving ability with complex, technical and abstract concepts
  • Effective planning, prioritizing and organizational skills
  • Leadership and communication skills
  • Experience in digital media and telecommunications is a plus


Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 
Job Status: 
Regular - Full Time 
Job Location:
Canada : Ontario : Toronto 
Flexible work profile:
Application Deadline: 12/04/2022 

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada, ON, Scarborough

Bell, one of Canada's Top 100 Employers.

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About Bell

Canada’s largest communications provider, Bell is at the forefront in delivering world-leading broadband networks, the next-generation services consumers and businesses rely on, and the media content that Canadians want the most.

Joining the Bell team puts you at the centre as we connect Canadians with each other and the world. Recognized as one of Canada’s Top Employers for Young People and a Best Diversity Employer, Bell offers a wide range of career opportunities: network engineering, research & development, customer service, IT, media production, marketing, finance and many more.

Our more than 50,000 team members in every province and territory of the country work in an environment that promotes collaboration, creativity and professional growth, while the positive impact of Bell Let’s Talk is reflected in our award-winning mental wellness workplace programs.

If you’re looking to bring game-changing ideas to life, we encourage you to consider joining the Bell team.

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