IT Vendor Management Specialist (Hybrid Opportunity)
in Saint John, NB

Saint John, NB
Full-time - Permanent
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Competition Number: R120290
Company Website:
Job Title
IT Vendor Management Specialist (Hybrid Opportunity)
Who are we?
Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.
Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our employees' potential, so that they can reach their career goals.
Job Description
What you can expect in a typical day:
The IT Vendor Management Specialist is responsible for enabling and supporting strategic management of Technology vendors to reduce risk and ensure operational performance. This includes: building stakeholder and vendor relationships, managing vendor performance, facilitating cost optimization and innovation, assessing and managing vendor risk, participating in Supply Management sourcing activities, and supporting business objectives.
What we offer:
  • Competitive salary, bonus, and pension plan
  • Flexible benefits, including a Health Spending Account
  • Hybrid Work Opportunity - flexible work model that supports a blend of in-office and remote
  • Wellness support, including annual wellness allowance and paid personal care days
  • Paid vacation and vacation purchasing
  • Personal and professional development opportunities
  • Named one of Canada's Top 100 Employers for six consecutive years

Your roles and responsibilities:
  • Support and enable Operational reliability and low-cost operation with strategic management of IT Vendors.
  • Hold IT vendors accountable to the agreed to service and benefits of the agreement and leverage our contracts to manage vendors as required.
  • Ensure vendor management processes are in place to enable the reliable, low risk management of IT vendors and agreements including policies, guidelines and practices.
  • Ensure agreements in place are correct for IT and reduce operational risk.
  • Ensure performance of IT Vendors is at / above expectation.
  • Manage agreements with vendors to reduce operational risk (new, renewals, terminations). Support the negotiation of agreements as needed as an advisor.
  • Build and develop relationships with IT management stakeholders and vendors. Lead and facilitate discussions related to vendor concerns with stakeholders.
  • Support sourcing strategy decision making of insource / outsource of services and participate in sourcing activities for IT business-critical services, including RFx, vendor selection, and contract negotiation or amendment. Initiate conversations, challenge thinking and facilitate the discussion with leaders to make decisions.
  • Evolve IT Vendor management competency and maturity.
  • Understand, monitor and report our Vendor landscape (utilization, performance, risk, other)
  • Review IT contract scope, service level agreements (SLA), and pricing schedules, as well as recommend changes, as required.
  • Organize and facilitate sessions such as Quarterly Business Reviews (QBR) with senior representatives from business-critical vendors, IT, Supply Management, and other business units, as required.

Professional skills
  • 10-15 years direct work experience in vendor relationship management, sourcing and/or contract management, including roles in developing technology strategy and/or cross-functional team leadership.
  • Subject matter expertise and knowledge of vendor performance management frameworks and governance.
  • Knowledge of current IT technologies.
  • Ability to communicate effectively and influence outcomes with internal stakeholders and senior vendor representatives.
  • Strong knowledge of contract regulations and structure, including scope, service levels, and supporting schedules.
  • Effective cost optimization and negotiation skills.
  • Experience in assessing and managing vendor risks, facilitating innovation opportunities, and developing short to long-term vendor strategies.
  • Ability to work independently, mentor others, and lead collaborative teams.
  • Can adapt quickly to shifting priorities and inspire change.
  • Demonstrated drive for continuous improvement.

  • Travel is not a requirement for this position.

Education and experience
  • University degree in the field of business or information technology, or an acceptable combination of education and experience.
  • Supply Chain, Project Management and/or Risk Management training preferred.
  • Knowledge of industry research and best practices.

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.
Job Requirements - Work Experience
Information Technology
Job Requirements - Education
Saint John, NB
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