Senior Applications Analyst – Banking Applications
in Halifax, NS

Halifax, NS
Full-time - Permanent
$120,000 / year
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Competition Number: SENIORAPPANALYST-0922CB

Senior Applications Analyst - Banking Applications
Butterfield Support Services (Halifax Ltd.) is seeking an experienced Senior Applications Analyst (Banking Applications). This role will be responsible for the delivery and execution of Banking Applications implementation and support services inclusive of application change, configuration, interfaces, integration and support to Butterfield Applications. As the Application Support Lead, this role will continuously strive to improve operational processes and support critical business strategies through the development, implementation, and maintenance of applications systems/services.

Job Accountabilities

  • partnering with leadership and stakeholders to define business requirements, analyze data structure and workflow and evaluate and propose application solutions
  • working closely with and providing updates to business stakeholders and SME's, technology colleagues, consultants and vendors to ensure timely and efficient completion of project deliverables
  • performing both functional and technical applications testing, along with regression testing with detailed evidence and analysis to ensure all the system/applications changes are validated before deployment to production
  • performing system administration activities, including coordinating and managing the installation and configuration of software and related application software upgrades while ensuring technical issues are effectively identified and resolved
  • implementing system changes and administering access to systems and information utilizing approved information technology security policies, standards and guidelines
  • reviewing new and existing processes and procedures along with system requirements ensuring technology processes and procedures are well documented and implemented in accordance with the principles of professional practices and standards and that effective systems are in place for audit and control
  • ensuring timely and effective resolution of service management incidents, and proactive identification of potential issues are appropriately addressed and escalated, as required
  • setting up, reviewing and reporting the entire applications incidents, service requests, problem records and SLA metrics from all the service providers and reporting to VP, Applications
  • supporting the installation, configuration, upgrade, administration, monitoring and maintenance of applications and ensuring that systems are in a usable state, meeting performance targets and available at all required times
  • coordinating internal and external suppliers to ensure the successful quality delivery of products and services within agreed performance/SLA limits


  • Bachelor's degree coupled with a minimum of eight years' experience in applications implementation, testing and support with at least four years' experience working in the banking industry
  • understanding and knowledge of retail banking including CASA, loans, deposits, payment solutions and associated applications will be an asset
  • previous experience selecting, configuring and installing third party vendor tools that are compatible in a multi-cloud environment, including effective design and management of detailed testing plans
  • knowledge of Oracle SQL, PL/SQL and experience working with Configuration Management Database (CMBD), System Outage Analysis (SOA), Component Failure Impact Analysis (CFIA) and statistical analysis and trending tools
  • effective time management and organization skills with the ability to multi-task in a busy timeline driven environment
  • exceptional communication and interpersonal skills with the ability to establish and maintain effective working relationships with internal and external partners providing ongoing communication and progress updates

Terms of Employment
Permanent, full-time (37.5 hours/week)

Annual Salary

Group health, dental, vision, long-term disability, and life insurance benefits. Voluntary RRSP matching.

400 - 1701 Hollis Street, Halifax, Nova Scotia B3J 3M8

Please send cover letter and resume by email only

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About Butterfield Support Services (Halifax) Limited

Our Vision

To be the leading independent offshore bank and trust company

Our Mission

To build relationships and wealth

Our Values

Approachable - Collaborative - Empowered - Impactful


Butterfield is a full-service bank and wealth manager headquartered in Hamilton, Bermuda, providing services to clients from Bermuda, the Cayman Islands, Guernsey and Jersey, where our principal banking operations are located, and The Bahamas, Switzerland, Singapore and the United Kingdom, where we offer specialized financial services. Banking services comprise deposit, cash management and lending solutions for individual, business and institutional clients. Wealth management services are composed of trust, private banking, asset management and custody. In Bermuda, the Cayman Islands and Guernsey, we offer both banking and wealth management. In The Bahamas, Singapore and Switzerland, we offer select wealth management services. In the UK, we offer residential property lending. In Jersey, we offer select banking and wealth management services. Butterfield recently established a Support Services Centre in Halifax, NS. Butterfield is publicly traded on the New York Stock Exchange (symbol: NTB) and the Bermuda Stock Exchange (symbol: NTB.BH).

Butterfield in Halifax

Butterfield Support Services (Halifax) Limited provides centralized, shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services, and Compliance. Our team in Halifax is expanding to meet the growing and diverse needs of our businesses globally.

Why Butterfield?

With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities, and comprehensive benefits. We provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring to work. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

To learn more about the Butterfield Group please visit

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