Bilingual E-Commerce Customer Service
in Saint John, NB

Saint John, NB
Full-time - Permanent
Experienced
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Competition Number: 22005298

Bilingual E-Commerce Customer Service
At Kent Building Supplies, our mission is to be the best source of home improvement products in our community. We are passionate about what we do, both in the eyes of our associates and our customers. In this business we are constantly adapting to trends and changes in the market. This provides many opportunities for career development and advancement while working alongside some of the East Coast' finest. As a grass roots company, we are dedicated to developing our talent from within, and supporting the growth of our employees. Kent Building Supplies is rooted in a diverse group of performance-driven companies. This diverse group gives our associates the opportunity to "join one company but grow with many" and that path can be determined by you.
Whether you are just starting in the workforce, or a more experienced employee, we provide the tools necessary to reach your desired career path. This is achieved through providing individual flexibility for skill growth, technical training, and leadership development.
We are the largest retail building supply chain in Atlantic Canada with 48 locations from Saint John, New Brunswick to Corner Brook, Newfoundland and many towns and cities in between.
Our network of world-class associates provides an inclusive and innovative work environment, where employees are empowered to support the needs of each other, our customers, and their communities. We strive to provide the right products and right solutions, right here at home.
The successful candidate will join the eCommerce team and be responsible for supporting our customers and associates with e-Comm related issues. Reporting to the eCommerce Operations Manager, this position is fast-paced, action-oriented and sure to keep you on your toes.
Responsibilities
  • Communicate with customers on various platforms
  • Work with Fulfilment center to ensure superior service
  • Ensure smooth flow of orders and communication to the customer
  • Provide a safe work environment for anyone in the e-Commerce department
  • Assist store associates to deliver superior customer service
  • Review and modify customer orders on D365 and Magento platforms
  • Handle customer complaints by the best possible solution.
  • Learn to identify customer needs in order to recommend the appropriate product or service.
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
  • Keep a record of incoming inquiries via internal CRM
  • Be able to process orders, forms, applications, or requests.
  • Provide feedback to other departments to help improve sales, marketing, and business processes.

Qualifications:
  • Ability to use email, chat, and other Microsoft programs (For instance: Word, Outlook)
  • Prioritizes the Customer Experience
  • Great communication skills
  • Positive attitude
  • Highly motivated with a bias toward action
  • Ability to jump from one subject/project to the next quickly
  • Organized

If you enjoy working in a creative, fast-paced environment, then Kent eCommerce is the place for you!
To Apply for this Career Opportunity: Please apply online.
We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.
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