Truck Shop Planner
in Dieppe, NB

Dieppe, NB
Full-time - Permanent
Experienced
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Competition Number: 22004591

Truck Shop Planner
Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck and trailer dealership in Southern New Brunswick. We currently have an opening at our location in Dieppe for a Truck Shop Planner working within our Truck Service Team.
We are looking for an enthusiastic, highly motivated individual who has a positive attitude and who is passionate about working with others and creating symmetry within the shop.
Duties and Responsibilities:
  • Work closely with shop supervisor on work distribution for the truck shops
  • Assist service advisors with preparing & updating work schedules
  • Close repair orders
  • Assist with preparation of time sheets
  • Provide updates to customers
  • Support customer processes and systems and work with tech teams to identify ways we can automate and scale customer monitoring
  • Review all returned and/or rejected warranty claims and prepare repair orders for resubmission.
  • Monitor claims for accuracy/completeness
  • Flag the appropriate technicians for the hours earned on the operations performed
  • Return improperly completed repair orders to the author for correction and/or completion as necessary
  • Provide back up support for the Service Advisor
  • Assist with the implementation of Elite Certification and Continuous Improvement initiatives.

Qualifications:
  • Successful completion of an undergraduate degree in a Technical/Mechanical, Commerce related field would be considered an asset.
  • Having an understanding of manufacturer warranty policies and procedures would be considered an asset.
  • Must exude energy and passion for superior customer service and building and retaining customer loyalty.
  • Must be detail orientated.
  • Strong customer service skills.
  • Capable of multitasking.

How to Apply
If you are interested in applying for this career opportunity, please apply online at www.jdirving.com/careers".
We thank all candidates for their interest, however, only those selected for interviews will be contacted.
Universal Truck and Trailer is committed to the goals of Employment Equity.
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