Truck Shop Planner
in Dieppe, NB

Dieppe, NB
Full-time - Permanent
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Competition Number: 22004591

Truck Shop Planner
Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck and trailer dealership in Southern New Brunswick. We currently have an opening at our location in Dieppe for a Truck Shop Planner working within our Truck Service Team.
We are looking for an enthusiastic, highly motivated individual who has a positive attitude and who is passionate about working with others and creating symmetry within the shop.
Duties and Responsibilities:
  • Work closely with shop supervisor on work distribution for the truck shops
  • Assist service advisors with preparing & updating work schedules
  • Close repair orders
  • Assist with preparation of time sheets
  • Provide updates to customers
  • Support customer processes and systems and work with tech teams to identify ways we can automate and scale customer monitoring
  • Review all returned and/or rejected warranty claims and prepare repair orders for resubmission.
  • Monitor claims for accuracy/completeness
  • Flag the appropriate technicians for the hours earned on the operations performed
  • Return improperly completed repair orders to the author for correction and/or completion as necessary
  • Provide back up support for the Service Advisor
  • Assist with the implementation of Elite Certification and Continuous Improvement initiatives.

  • Successful completion of an undergraduate degree in a Technical/Mechanical, Commerce related field would be considered an asset.
  • Having an understanding of manufacturer warranty policies and procedures would be considered an asset.
  • Must exude energy and passion for superior customer service and building and retaining customer loyalty.
  • Must be detail orientated.
  • Strong customer service skills.
  • Capable of multitasking.

How to Apply
If you are interested in applying for this career opportunity, please apply online at".
We thank all candidates for their interest, however, only those selected for interviews will be contacted.
Universal Truck and Trailer is committed to the goals of Employment Equity.
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