Strategic Customer Analyst
in Multiple Locations

Multiple Locations
Toronto, ON | Dieppe, NB
Full-time - Permanent
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Competition Number: 22004512

Strategic Customer Analyst - Toronto or Dieppe
At Irving Consumer Products, we recognize that the key to our success is our people. Irving Consumer Products is a leading manufacturer of premium tissue products - including national brands and private label. We also manufacture private label diapers and training pants for North American retailers.
The Strategic Customer Analyst will be based out of Dieppe, New Brunswick (100 Midland Drive, E1A 7G9) or Toronto , Ontario ( 1551 Weston Road , M6M 4Y4 ) and will be the key business liaison between Irving Tissue & Diaper Supply Chain, Sales, Customer's Business Unit and Flow teams. The Strategic Customer Analyst will ensure there is collaborative and effective alignment between Irving and Customer's strategies, while working towards improving customer service, resolving issues and implementing cost saving initiatives. This is a permanent, full-time position. The primary language of work is English.
We're offering growth and endless opportunity at a company that's on the rise, backed up by the security of the entire JDI group of companies. Continuous Improvement is part of our culture. That doesn't just refer to our cutting-edge tech or marketing model-it means supporting every member of our team to learn, grow and become a bigger part of the company.
Job Requirements
  • Education Required: Bachelor degree in Supply Chain, Business Management, or any related field
  • Years of Experience Required: 2 to 5 years experience as a VMI Analyst, Demand Planner, Replenishment Analyst, CPFR Analyst, or related field
  • Ability to assess customer needs, develop recommendations, and drive solution implementation
  • Analytical skills with the ability to manipulate, summarize and interpret large amounts of data using advanced Excel skills
  • Able to manage priorities and multi-task
  • Strong professional verbal, written and overall communication skills
  • Ability to effectively summarize and present information
  • Ability to quickly pivot to customer requirements and strategize thoughtful solutions working alongside various team members to help influence and execute as needed
  • Independent worker, reliable, resourceful, motivated and a fast learner
  • Strong professional verbal, written and overall communication skills
  • Flexibility to adapt to changing plans
  • Strong proficiency with MS Office skills to include MS Word, Excel, PowerPoint, Outlook and SharePoint
  • Experience with relevant analytical tools such as Cognos, Tableau, Retail Link, SAP, or JDA would be considered an asset

The main duties/responsibilities of this role include:
  • Increase business synergies between Irving and the Customer
  • Collaboration with customer on forecast and buffers and complete root cause analysis through CPFR
  • Prepare forecast reviews to improve forecast accuracy
  • Complete Lost Sales and Post Mortem analysis to improve processes and grow sales
  • Lead, create and execute continuous improvement initiatives
  • Establish, create and maintain KPI's and data visualization
  • Within your assigned customers, review customer's forecast and communicate over/under forecasting and adjust with key external and internal partners, Sales, Demand Planners and Supply Chain
  • Review weekly promotional forecast to coordinate and ensure proper volumes/shipments minimizing excess inventory at the distribution center level
  • Coordinate Customer's forecast allocation with Sales, Demand Planners and Supply Chain
  • Prepare forecast reviews to improve forecast accuracy
  • Collaboration with customer on forecast and buffers
  • Monitor customer POS and inventory to ensure in-stocks and weeks of supply meet or exceed customer targets, with an increased focus on high volume stores, inclusive of item transitions
  • Provide recommendations to customer on inventory based on upcoming activities
  • Strategically influence customers to gain support for replenishment and recommend item/store inventory strategies to ensure appropriate store level product replenishment
  • Utilize Customer reporting capabilities to provide analytical support to internal & external customers
  • Provide recommendations to customer on inventory based on upcoming activities and DOH velocity by distribution center
  • Ongoing collaboration and partnership with customer in customer facing capacity

What We Offer
Irving Consumer Products is proud to offer a competitive salary and benefits package, including but not limited to:
  • A flexible medical, dental, and vision plan
  • Employee & family assistance programs
  • RRSP matching program
  • Health & wellness reimbursements
  • Product purchase program
  • Opportunities to take part in job related training and development
  • Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
  • Relocation costs (if applicable)
  • Hybrid flexible work options (if applicable)

To Apply for this Career Opportunity
Please apply online at
For further details, please contact Recruitment at [email protected]
We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.
To learn more about our products and services, click here .
Irving Consumer Products is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.
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