Golf Aftermarket Support Specialist
in Halifax Regional Municipality, NS or Remote

Halifax Regional Municipality, NS
Remote
Full-time - Permanent
Experienced
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Our team is growing!

We are your Maritimes' John Deere Dealership with 15 locations to serve you.
We are looking for a dedicated person to fill the role of Golf Aftermarket Support Specialist at our Halifax, NS location.

Please note: If we are impressed with your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.

Purpose:

Main support for Green Diamond's golf business (NS/PEI/NB), aiding clients in ordering, and supplying of John Deere and other short line parts. Communicate with course Superintendents and Technicians to advise on parts required for repairs and providing technical support on repairs and warranty submission for Golf Equipment.

Responsibilities

  • Answering the dedicated golf parts phone line/email and promptly responding to customer requests

  • Providing advice on ordering and stocking of golf parts based on equipment needs

  • Contact Green Diamond golf customers in offseason regarding parts and inspection needs

  • Exploratory calls with potential golf customers regarding future needs and upcoming promotions

  • Field internal and external customer inquires to the Service Department.

  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.

  • Maintains the service library with current information under the direct supervision of the Service manager

  • Maintains Service Dept filing and records

  • Updates customer profiles using equipment, hours, or other information from the customers workorder

  • May process warranty and/or product improvement claims

  • Works with other departments as directed by the service manager

  • Promotes and sells products and/or services to meet customers needs

  • Records all sales and/or counter transactions that occur. Process all parts orders in full when parts leave with customer or are shipped.

  • Supplies Service Techs with Parts as required

Qualifications

  • Experience with golf equipment (operation, mechanical requirements, etc.) considered an asset

  • Strong written and verbal communication skills

  • Experience managing phone (voicemail) and email accounts

  • Basic Data entry/keyboarding skills

  • Basic parts and machinery knowledge

  • Ability to work in a team environment

Work With Us

What We Offer:
We offer full time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.

We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).

Please submit your resume today! 

Company Website: http://www.green-diamond.ca
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About Green Diamond Equipment Ltd.

Our company is like the John Deere equipment we sell; held together by integrity, experience, pride, quality, and customer service. Each of our over 300 people across 15 Maritime locations live these values every day. We are proud to have been selling equipment to homeowners, farmers, landscapers, construction companies, golf course owners etc. for over thirteen years as Green Diamond Equipment.

As a Maritime owned and operated company, under the leadership of CEO Tina Sears, we have grown quite a bit since 2007. We started out as a joint venture with PEI Farm Equipment and Planter's Equipment. We have added new stores and acquired MacLeod's in Nova Scotia and merged with Reddin Equipment in PEI to bring us to our total of 15 branches across the three Atlantic provinces to serve you.

With the merger between Green Diamond Equipment and Reddin Equipment in 2016, we inherited the Bombardier Recreational Products (BRP) line and now have 3 dealerships that are combination John Deere and BRP stores: Stratford and Summerside, PEI and Grand Falls, NB as well as a stand-alone BRP store in Sydney, NS. www.greendiamondpowersports.ca

Our steady growth across the Maritimes shows our ongoing commitment to our customers, our team and John Deere. We have the right people, in the right roles, working with clear direction and focusing on continuous improvement.

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