Computer Technician
in Brampton, ON

Brampton, ON
Full-time - Permanent
Experienced
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Competition Number: 2662
About PreCon
With a solid history dating back to 1958, PreCon Precast Limited is known as a leading provider of architectural and structural precast concrete solutions with locations in Brampton and Woodstock. Across Ontario, you will find PreCon precast products and systems used in a variety of construction segments. We pride ourselves in being leaders in precast concrete innovation; building more resilient, energy efficient, sustainable, safe and durable structures.
Job Summary
This position, based out of our Brampton facility, is responsible for providing front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The Computer Technician will support multiple platforms including desktops, laptops, mobile devices, and videoconferencing equipment. To ensure success as a Computer Technician, you must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
Responsibilities
Helpdesk:
  • Onsite support for end users via online logging system
  • Update tickets to ensure good communication with customers and build knowledge base
  • Prioritize and schedule problems; escalate as required to appropriate individual or third-party provider
  • Problem resolution, including hands-on fixes at the desktop level and site visits
  • Analyze incidents, looking for opportunities to proactively prevent problems
  • Follow-up with end-users to ensure incidents and requests have been successfully resolved

Operational
  • Maintain and update asset inventory as assets are procured and disposed or moved
  • Install, configure, test, maintain, monitor and troubleshoot computer equipment
  • Any other new operational or computer maintenance functions as may be defined
  • Provide support to other departments critical to operations

Technical Requirements
  • Minimum 2-year Technical Diploma
  • Microsoft and/or ITIL Certification would be considered an asset
  • Experience with Office 365, System Center, and Terminal Server/RDP considered an asset

Business Requirements
  • Work well in a fast-paced, deadline-driven environment and be detail-oriented
  • A solid understanding of team strategies and objectives
  • Focused and self-driven and thrives on being challenged
  • Ability to travel between both PreCon sites, Brampton and Woodstock

Cultural Requirements
  • Strong problem-solving skills, strong verbal and written communication skills, and good organizational skills are required

As a member of the OSCO Construction Group, PreCon offers a comprehensive compensation package including health and dental coverage, life insurance, RRSP and tax-free savings account options. Additionally, we offer educational scholarships to dependents of employees, health & wellness programming and team celebratory events.
About OSCO
The origins of the OSCO Construction Group go back to 1955 when Ocean Steel & Construction Ltd. was founded in Saint John, New Brunswick. Since that time, the OSCO Construction Group has grown to encompass four main operating sectors: Steel, Concrete, Construction and Corporate. Within these sectors lie an ever-expanding number of companies and divisions, serving a growing market area and employing over twelve hundred employees.
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