Systems Administrator

Title: Systems Administrator
Location: Mississauga, ON
Type: Full Time, Permanent
You will work independently and as part of a larger team to proactive monitoring and management and reactive remediation and problem determination services related to system infrastructure technologies.
• Provide technical services related to assessment, implementation, migration, upgrades, and technical documentation.
• Remediate technology environments by researching, identifying, and resolving technical incidents.
• Respond to system incidents, problems and escalations, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.
• Monitor and manage customer environments using RMM and other monitoring tools.
• Works with Managed Services Operations Manager to improve operations, escalate issues, and streamline processes.
• Execute ITIL-based Change management and Incident management processes within an IT Service Management (ITSM) platform.
• Participate in documentation and cross training of other team members.
• Obtain and maintain technical certifications related to job function as required.
• Communication with customers as required, keeping them informed of incident progress, providing advice, and notifying them of upcoming changes.
• Deliver services within agreedupon SLAs.
• Other duties as required.
Critical Knowledge, Skills, Experience:
• Strong experience and understanding with deploying, managing and troubleshooting the following technologies:-
o Microsoft Azure Cloud Services
• Including but not limited to Identify management, Directory sync, Azure VM management, Microsoft Endpoint Manager/Intune, Autopilot, Cloud App Security and Security Center.
o Microsoft M365 Cloud Services
• Including but not limited to administration of Exchange, Teams, OneDrive, SharePoint, Compliance Center.
o Strong understanding of Virtualization and Hyperconverged platforms such as VMware and/or Nutanix.
o Enterprise Backup technologies with preference on Veeam Backup and Replicator-based solutions.
o Certificate management and key lifecycle such as CSR generation, certificate renewals and certificate updates on various systems.
o On-prem and Cloud Active Directory services.
• Includes ADFS, DHCP, DNS, Group Policy Management
o PowerShell or equivalent scripting technologies.
o Linux-based server infrastructure management.
o Enterprise Anti-virus and Endpoint Detect and Response solutions.
o Remote desktop and application delivery
o Server hardware racking and installation, troubleshooting and ongoing lifecycle management and maintenance.
o Monitor and manage customer environments using RMMs
o Client VPN technologies (ex. FortiClient, Citrix VPN, Palo Alto and/or Cisco)
Experience and familiarity with:
o Citrix Virtual Apps and Desktops and supporting technologies such as App Layering and Profile Management (FSLogix).
o Storage platforms such as SAN/NAS technologies, Hyperconverged clustered storage, Enterprise File and storage services
o Database technologies such as SQL
o Conceptual knowledge of networking firewall, switching and routing technologies
o Authentication technologies such OAuth, LDAP, RADIUS, ADFS, MFA, SAML-based integrations
• Analyze system performance issues such as availability, latency, utilization and throughput.
• Experience with maintaining and reviewing all configs/settings/policies on various system technologies, as well as troubleshooting and remediation.

Nice to have certifications or proven equivalent experience:
• VMware Certified Profession or Nutanix Certified Professional
• Citrix Virtual Apps and Desktop certification
• Self-motivated and result-oriented
• Strong written and verbal skills with excellent communication and presentation skills
• Highly detailed-oriented, highly motivated and can work in a highly collaborative and innovative environment
• Valid driver's license and able to travel to client sites.
• Criminal background check and other checks as required.
• Employees are subject to our mandatory Covid-19 vaccine policy.
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About Drake International

Since 1951, Drake has helped thousands of people find that perfect job, best suited to their skills, experience and career aspirations. Drake can help with temporary assignments, permanent positions, executive placements and contract opportunities.
We're passionate about transforming lives and communities through employment, as well as improving bottom line results through the performance and productivity of an organization's greatest asset, its people.
Established in Winnipeg, Manitoba, Drake operates in 12 countries around the world. In Canada, Drake operates from 17 branch locations including a national head office in Toronto. 

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