National Community Services Program Support Officer – Full Time

St. John Ambulance (SJA) is a federation of charitable organizations that operates in all provinces and territories of Canada and is affiliated internationally with the Order of St. John which conducts charitable activities in over 40 countries around the world. St. John Ambulance engages over 15,000 volunteers in Community Programs from coast to coast.

As Canada's standard for training excellence in first aid, CPR and Mental Health, St. John Ambulance offers innovative programs, ensuring Canadians receive the best quality training. Revenue generated from first aid/CPR training supports St. John Ambulance's charitable work in Canada and around the world.

Position Overview

The National Community Services Program Support Officer's primary role will be to provide support to all aspects of the SJA Connect Youth Leadership Program. This position will support the implementation strategy among SJA Councils, in addition to program development, stakeholder engagement and training. Using recently developed program content and administration processes you will engage with paid staff and volunteers among SJA Councils and appropriate national community partners, to rollout SJA Connect. In addition to this role you will also provide administrative support to all National Community Services programs and initiatives to meet the needs of the National Community Services Department. This position is suited for an individual who thrives on change and can easily adapt to new tasks and responsibilities. The ideal candidate will have experience coordinating and implementing programs in the community. Experience supporting and working with youth, and technical ability will also be required.

Responsibilities include (but are not limited to):

  • Provide administrative support to all National Community Services Initiatives
  • Identify appropriate national community program partners, where applicable, based on the program content developed.
  • In conjunction with the Director, Community Services, National Office, engage and solicit the leadership of national, community-program partner organizations; and support their participation in the delivery of SJA Connect within their youth programs.
  • Work with the National Training Team to further develop and adapt the SJA Connect topics, content and delivery methods, to continually meet the needs of today's youth and remain relevant to them.
  • Undertake further program research as required.
  • Ensure SJA Connect program design and content is applicable to a wide range of learners,
  • incorporates best practices and relevant research findings, and avoids duplication of existing programs or school curriculum.
  • Work with all SJA Councils to support the successful implementation and launch of the SJA Connect Youth leadership Program
  • Provide ongoing review and report on the status of the SJA Connect Youth Leadership Program
  • Update and further develop SJA Connect program guides (facilitator/mentor, administration, participant) as necessary, including translation, in keeping with the evolution of SJA Connect content, curriculum and delivery methods.
  • Edit, revise, proofread and format SJA Connect program topics into Adobe InDesign. Prepare production ready program materials for all selected delivery methods.
  • Administer and manage content on the SJA Connect page of the national website.
  • Network with other organizations to ensure sustainability and growth of the SJA Connect Youth Leadership Program
  • As part of the National Community Services Steering Committee, engage in program development and strategic planning
  • Under the direction of the Community Services Director, assist with review and oversight of National Community Services Program Materials
  • Travel within Canada (when required)
  • In order to effectively accomplish the goals of the position, from time to time overtime and schedule flexibility may be required.
  • Perform other related work as assigned

Qualifications and Skills

  • University degree or college diploma in Recreation, Recreation Management, Social Sciences, or equivalent experience
  • Leadership experience and the ability to work collaboratively with community partners and stakeholders
  • Experience in training and development of youth, as well as a strong network with educational institutions and youth organizations.
  • Ability to be flexible and thrive in a high-stress and very creative environment with frequent and competing deadlines, multiple tasks and high performance expectations.
  • Demonstrated ability to solve problems with minimal supervision and to work effectively individually and maintain positive collaborative working relationships.
  • Excellent work-planning and organizational skills.
  • Excellent oral communication and presentation skills, with the ability to establish effective partnerships with other staff, community groups, agencies, corporations and businesses in relation to youth leadership programs and their promotional requirements.
  • Superb writing and web-based skills.
  • Critical thinking and problem-solving skills
  • Competence with Microsoft Office Suite and Adobe Suite applications (specifically Adobe InDesign and Adobe Illustrator)
  • Fluency (oral interaction/writing/reading) in the French language is a definite asset.
  • Holds valid driver's license

Excellent opportunity for new Grads.

SJA encourages applications from qualified African Canadians, racially visible persons, women in non-traditional positions, persons with disabilities, Aboriginal persons, and persons of the LGBTQIA2S+ community. SJA encourages applicants to self identify.

Please forward a resume and cover letter to with the subject line "CS Program Support Officer".

We thank all candidates for their interest, however, only those selected

for an interview will be contacted

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