Enquiry Clerk (Part-Time Opportunity)

Moncton, NB | Fredericton, NB | Saint John, NB

The WorkSafeNB team is passionate about promoting health and safety in New Brunswick workplaces. When a workplace injury does occur, we provide caring recovery services, benefits and compensation to those injured and their families. We're focused on driving a safety-first culture, providing effective recovery and return to work services, maintaining a sustainable system that ensures New Brunswickers are protected for generations to come, and providing superior service to all our clients.

WorkSafeNB is accepting applications for Bilingual spoken, casual, part-time positions of Enquiry Clerk. The hours of operation are Monday to Friday 8:00-5:00 PM and can be a minimum of 15 hours weekly up to 35 hours. It is a great opportunity for students or anyone looking for part-time work. This position can be located anywhere in the province.

Reporting to the Manager, Enquiries & Document Processing, you will answer enquiries on claim and other related issues relative to the business of WorkSafeNB as well as answer telephone calls and resolving the issue or transferring to appropriate individuals.

Your key areas of responsibility include:

  • Screening and transferring calls that cannot be resolved to the appropriate staff within the department.
  • Updating and keeping current on information that affects WorkSafeNB and its clients and the general public.
  • Using software for the purpose of obtaining claims and employer-related information.
  • Updating client information as requested
  • Making outbound calls as a means of assisting our clients.
  • Recording events and sending messages for the maintenance of a claim or reporting workplace accidents

You embrace our Core Competencies:

  • Accountability
  • Collaboration
  • Adaptability
  • Client-Focused Service

You as the ideal candidate must possess the following qualifications:

  • A high school diploma as a minimal educational requirement.
  • Knowledge of MS Software particularly Word and Excel.
  • Excellent communication skills.
  • Call Centre experience would be considered an asset.

Written and spoken competency in English and spoken competency in French are required.

If you are interested in pursuing this opportunity with WorkSafeNB, please apply online at www.worksafenb.ca by October 26, 2021.

We thank all those who apply however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.

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About WorkSafeNB

Organization

WorkSafeNB administers no-fault workplace accident and disability insurance for employers and their workers, funded solely through assessments on employers. All employers having three or more workers are obligated to obtain compensation coverage.

WorkSafeNB is committed to preventing workplace injuries and illness through education and enforcement of the Occupational Health and Safety Act.

WorkSafeNB is administered by a board of directors consisting of the chairperson, a vice-chairperson, the president and CEO (non-voting member), the chairperson of the Appeals Tribunal (non-voting member), five members representing workers, and five members representing employers. Other than the president & CEO and the chairperson of the Appeals Tribunal, members of the board of directors serve part-time.

WorkSafeNB's mandate is to:

  • Promote the creation of a workplace safety culture in which all employees and employers view all occupational diseases and accidents as being preventable.
  • Promote an understanding, acceptance, and compliance with all legislation for which WorkSafeNB is responsible, including the enforcement of the OHS Act and regulations.
  • Provide timely compensation benefits, medical aid, rehabilitation, and safe return-to-work services to injured workers.
  • Provide sustainable insurance and insurance-related services to the employer community.
  • Represent stakeholders and provide recommendations and advice to government with respect to legislation, and publish such reports, studies, and recommendations WorkSafeNB considers advisable.

Assessments are affected by the level of activities in the province's workplaces, as are the resulting claims. There are also substantial assets that ensure WorkSafeNB will be able to provide the ongoing benefits promised to injured workers through a wage loss recovery insurance system. These funds are invested in the financial markets and investment returns are subject to the ups and downs of the marketplace.

Regional Services

WorkSafeNB's head office is located in Saint John. The WorkSafeNB Rehabilitation Centre is located in Grand Bay-Westfield. We also have offices in Grand Falls and Dieppe.

More Info

For more information, please visit www.worksafenb.ca

Toll Free: 1-800-999-9775

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