Usher

Competition number: J1021-0022

Department: Visitor Experience

Status: Part-Time continuing

Hours: As required (evenings, weekends and weekdays)

Annual/hourly salary: $16.33 (*2018 rate per collective agreement)

Closing date: October 31, 2021

Equity, Diversity and Inclusion:

It is the National Arts Centre's goal to be a more welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.

COVID-19 pandemic

The NAC recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. Therefore, an offer of employment shall be conditional upon receipt of written confirmation that the selected candidate has been fully vaccinated. Certified medical conditions will be accommodated as well as exemptions based on established religious objection.

The above information will be filed in keeping with the Privacy Act.

Introducing the National Arts Centre

The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada.

Curious to learn more? We invite you to read our strategic plan for 2020-2023 in The Next Act.

Collaboration, innovation and community-led engagement are only some of the many initiatives the NAC will leverage to help shape a more diverse, equitable, and inclusive future for the performing arts in Canada. One that embodies our slogan and loudly proclaims that Canada is our stage.

Key activities:

The incumbent is accountable for providing the highest possible level of customer service to patrons of the National Arts Centre during performances, special events and other functions taking place in the performing halls. The duties and responsibilities listed below are representative, but not all-inclusive:

  • Greeting of patrons;
  • Taking patrons' tickets and guiding them to their seats;
  • Program distribution;
  • House verification.

Required qualifications:

  • Bilingual in both official languages (English and French);
  • High school diploma;
  • A minimum of two (2) years' experience in a similar position and dealing with the public with a focus on customer service;
  • Strong communication and interpersonal skills;
  • Ability to work under pressure in a busy environment;
  • Tact, diplomacy and discretion;
  • Team spirit;
  • Light physical effort might be required (e.g. wheelchairs).

Who can apply:

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

All communication will be conducted through email and interviews via videoconferencing. Please ensure to have the most up-to-date information on your resume including your current email address.

If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Criminal Record Check as a condition of employment. 

While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:

Please submit your cover letter and resume online through our 'Careers Opportunities' website at https://nac-cna.ca/en/careers.

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