Systems Support Specialist

Title: Systems Support Specialist
Location: Oakville, ON
Duration: Long Term Contract
The Systems Support Specialist will be part of our System Operations team and will provide ongoing Tier 1 to 3 support desk solutions to our group of remote users and on site customer support - with periodic focus on our Global ID Services and Revenue Share Partners offices located across multiple geographically dispersed sites. The incumbent must maintain a high level of customer satisfaction in dealing with technology-related issues. The Support Specialist will perform a wide range of tasks ranging from technology deployment and rollout, resolve connectivity issues, user support and development of the existing technology infrastructure, etc. This position is based out of our Oakville, Ontario office and will report to the Systems Support Supervisor.
  • Diploma/bachelor in computer science
  • Prior experience preferred but not mandatory; strong desire to learn new products/services and to get some "hands-on" experience
  • Ability to communicate effectively with end users at all levels who may have no technical computer background
  • In depth knowledge/understanding of:
  • Windows 7 (installation, configuration and troubleshooting)
  • Installation of hardware (PCs and peripherals) and software
  • Networks, VPN and remote access software
  • Active directory/domain administration
  • Bilingualism (French/English) - an asset
  • Disk imaging software
    Additional Requirements
    • Valid 'G' driver's license and access to a vehicle
    • Willing to travel locally and across Canada as needed
    • Must be successful in qualifying for and maintaining any security clearance requirements

§ Functional experience with Linux/Unix systems, database administration, java application/troubleshooting, server administration, VMWare/virtual machine technologies, SQL, networking e-mail server (SMTP, eSMTP, IMAP, POP) would be tremendous
Ability to take direction, assume personal accountability for quality and follow up/follow through on all areas of work in an urgent and expedient manner to completion.
NOTE: Must be available for after-hour support and weekend on-call support on a rotating schedule.
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About Drake International

Since 1951, Drake has helped thousands of people find that perfect job, best suited to their skills, experience and career aspirations. Drake can help with temporary assignments, permanent positions, executive placements and contract opportunities.
We're passionate about transforming lives and communities through employment, as well as improving bottom line results through the performance and productivity of an organization’s greatest asset, its people.
Established in Winnipeg, Manitoba, Drake operates in 12 countries around the world. In Canada, Drake operates from 17 branch locations including a national head office in Toronto. 

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