Receptionist and Client Experience Leader

The Receptionist and Client Experience Leader is the team member who has first contact with the client, on the telephone and in person. They oversee reception and receptionist duties, and assist the CEO, CFO and lawyers in managing and organizing office workflow and daily business operations relating to client care. They coordinate client meetings in collaboration with lawyers, paralegals, and legal assistants, assist with client meeting preparation, and ensure meeting rooms have proper tools and set-up.

They also respond to ad hoc requests, coordinate and track projects, manage business-as-usual projects such as organizing a seminar, a client appreciation event, an office event, as needed.

They perform accounting tasks such as accepting payments by cash, cheque, credit card and debit card, posting receipts into accounting system, as well as monitoring Trust Account to inform lawyers and staff of incoming payments.

Responsibilities

Run miscellaneous reports as requested.

Order supplies and other office related items. Manage equipment and facilities including equipment maintenance and cleaning service communications.

Be the point of contact with Building Administrators and Maintenance.

Review work methods and procedures for possible quality improvements and efficiencies; implement them when appropriate.

Handle and log daily mail, both incoming and outgoing, including couriers.

Open the office and ensure it is ready to receive clients: gather newspapers, make coffee, unload/load dishwasher, stock kitchen.

Act as a technical resource to provide training and support to the team as needed. Keep the Reception and Client Experience Handbook up to date.

Provide training to staff who are temporarily responsible for reception area during lunch and errand times. Coordinate the replacement staff schedule.

Responsibilities can change over time to meet the needs of the business and can include other duties. The successful candidate should have a flexible, problem-solving approach to day to day functions.

Key Traits

Attention to detail and organization

Energetic and professional attention to clients in the office and at events

Effective communication with clients and peers

Polite and professional telephone manner

Ability to multi-task

Ability to adhere to rules and policies

Positive attitude and sincere willingness to constantly learn and grow

Discreet with a full understanding of the duty of confidentiality

Qualifications

Experience in the field of business, administration, client service, sales, or other related field.

Fluent spoken language skills in both French and English

Good working knowledge of the Microsoft Office Suite.

Experience with accounting software such as Lighthouse Accounting, PC Law, Simply Accounting or other similar accounting software is an asset.

Some experience in customer service is an asset.

Work With Us

Bingham Law delivers high quality services in a friendly, approachable atmosphere. Our firm offers full legal services in the fields of Litigation and Business Law throughout New Brunswick, providing expertise and experience gained through careful planning and strategic acquisition of legal talent.

We offer competitive salary and benefits.

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