Bilingual Customer Service Representative

Position Overview:

As a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable.

Responsibilities

  • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
  • To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. 
  • Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
  • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
  • Remain current on program and product information by being committed to continuous learning.
  • Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

  • Demonstrated passion for customer satisfaction excellence and prior experience in an
  • English; Bilingual (French) an asset
  • Interactive customer service environment required.
  • Strong and developed oral and written communication skills, including typing, spelling and grammar.
  • Advanced knowledge of PCs and familiarity with system navigation.
  • Professional, empathetic and naturally caring conversational style.
  • Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
  • Ability to work all required shifts.
  • Power outlets for both a PC and Monitor
  • High Speed internet (10MB or greater)
  • A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by wifi.
  • Apple or Android phone (not Mandatorry)

Millennium1 Solutions is an equal opportunity employer and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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