Systems Admin. Prin. Cnslt.

The resource must be a Certified Servicenow administrator.
The specific tasks assigned to this resource(s):
? Regular maintenance and updates to the ServiceNow ITSM and HR platform
? Enhancements in the form of additional services, workflows or integrations for the
existing ServiceNow ITSM and HR platform
? Provide upgrade assistance and remediation of defects
? Plan release schedule
? Tailor out of the box service portal templates (themes and logos)
? Configure labels and views
? Reference information from other records
? Add reference fields
? Add related lists
? Personalize forms
? Assist with configuration of CMDB
? Create update sets for changes
? Configure UI Actions
? Configure reports
? Configure service level agreements (SLAs) and operational level agreements (OLAs)
? Configure role delegation
? Configure notification activities
? Update designated requestor(s)
? Enhancements and new functionality as requested.
? Provide advice on implementation of enhancements and new projects with ServiceNow
5 years plus seniority preferred
SQL Server would be preferred
Remote service, due to current reduced operations
Job Segment: System Administrator, Administrative Assistant, Database, SQL, Technology, Administrative
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NTT DATA Services is a digital business and IT services leader headquartered in Plano, Texas. We are the largest business unit outside Japan of trusted global innovator NTT DATA Corporation, a top 10 provider and part of the $109B NTT Group. With our consultative approach, we leverage deep industry expertise and leading-edge technologies powered by AI, automation and cloud to create practical and scalable solutions that contribute to society and help clients worldwide. Our global team delivers one of the industry’s most robust and integrated portfolios. This includes consulting, applications, data intelligence and analytics, hybrid infrastructure, workplace, cybersecurity and business process services to help organizations accelerate and sustain value throughout their digital journeys.

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