Bilingual Technical Support Representative

At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge. 

OVERVIEW:

We are currently recruiting an ambitious and professional Bilingual Technical Support Representative who will be responsible for handling customers and Skillsoft employees' inquiries through live help, phone and email in both official languages.

Responsibilities

  • In-depth understanding ("expert user") of the functionality and capability of Customer Service tools.
  • Liaison with client and ensure client's needs are met.
  • Routes or answers all incoming communication (email, phone, or other) from customers and clients.
  • Keeps up-to-date on course/curriculum offerings' changes to certification tracks; recommend course orders.
  • Familiar with all Skillsoft products; including Skillport, Percipio, Books24x7 and Skillsoft Compliance.
  • Maintains workload measurement time sheets to be submitted to supervisors.
  •  Attentive to service level agreements.

Qualifications

  • Post-secondary education in a related field or an equivalent combination experience of training and experiece.
  • Competency in written and spoken English and French.
  • Previous experience (1+ years) working in a Technical Support function or a Customer Service Center for an e-business company, Internet Service Provider or software vendor, with experience providing service to both consumers and corporate customers.
  • Good knowledge of Windows platforms, eCommerce and Web/Internet platforms.
  • Experience with the following software: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook).
  • HTML, firewalls, and proxy servers.
  • Understand and utilize new technologies / systems.
  • Typing speed of at least 40 wpm.

Work With Us

SUCCESS QUALITIES:

Personally Accountable for Team Success. We unleash our edge together.

Confident Achievers. We are bold.

Intellectually Curious. We are sharp.

Adaptable, Agile & Resilient. We are driven.

Customer First. We are real.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets - their people - and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft and SumTotal are partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us. 
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.

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About Skillsoft

Mission Statement:

ACCESSIBLE TO ALL

Our mission is to deliver beautiful technology and engaging content that is accessible to all

What Success Looks Like At Skillsoft:

COMMITTED TO OUR COLLECTIVE PURPOSE

Team members continually push towards achieving our collective purpose. They recognize that their individual efforts must fundamentally connect throughout the organization to achieve a greater impact. They are adept at working cross functionally and acknowledge the contributions of others.

ENTREPRENEURIAL WITH A LEARNER’S MINDSET

Team members are always questioning how it can be done better – “that’s the way it has always been done” is never the right answer. They are passionate, resourceful and resilient to setbacks. They believe in positively transforming people’s lives and careers through continuous learning. They inspire others to grow outside of their comfort zone.

AUTHENTIC & CUSTOMERCENTRIC

Team members never compromise integrity to achieve results. They support the customer and each other, and are constantly mindful of creating a positive customer experience both internally and externally.

ADAPTABLE & AGILE

Team members are innovative, creative and intellectually curious. They incorporate different perspectives into their thinking. They respond quickly and positively to changing demands while remaining keenly focused on how people learn and the learner experience.

CONFIDENT & AUDACIOUS ACHIEVERS

Team members hold themselves accountable. They take a data driven approach to determining achievement effectiveness. They are never satisfied with the notion of “It’s good enough.”


Comprehensive Benefit Programs

  • Competitive salary
  • Annual bonus or monthly commission opportunity
  • Complimentary health and dental coverage
  • Short Term and Long Term disability coverage
  • AD&D and Life Insurance
  • Home Internet reimbursement program
  • RRSP employer matching program
  • Tuition reimbursement program
  • Unlimited access to our product library
  • Family access to many of our products
  • On site vendor certification center
  • Wellness program that features gym membership reimbursement
  • Complimentary EAP program
  • Birthday off each year!
  • Working hours to undertake volunteer activities
  • A focus on career development and promotion from within!
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