Transition House Manager

Position: Transition House Manager
Location: Westmorland-Albert, NB
Hours of Work: 37.5 hours per week.

Since 1981 Crossroads for Women has been empowering and assisting survivors of domestic violence and sexual assault by providing education, resources, emergency shelter, and crisis intervention 24/7 for South Eastern New Brunswick. Our Transition House welcomes more than 250 women and 115 children every year.

Responsibilities include:


  • Ensure that policies, procedures, and budget requirements are met
  • Manage client services by ensuring the coordination of all resources to meet clients needs
  • Provide leadership to help facilitate dispute resolution within the site, using collaborative processes in a constructive and positive manner
  • Manage Transition House programs by developing, approving, and reviewing quality programming in conjunction with the Associate Director
  • Provide input to the annual budget planning process to ensure adequate staffing and resources for service and program delivery
  • Ensure communication with the Associate Director when addressing all Transition House/client issues, complaints, incidents, and serious occurrences in a timely manner
  • Supervise existing Crisis Interveners, Transitional Support Workers, and Child and Youth Workers to facilitate and ensure individuals and families receive the best care and support
  • Provide high level debriefing following critical incidents
  • Engage in high levels of de-escalation when required and support staff navigate critical incidents


  • Interpreting and implementing the policies, procedures, and strategic plan of Crossroads for Women
  • Implementing organizational development strategies
  • Ensuring compliance with legal, safety, health, and employment requirements
  • Ensuring decision-making in accordance with the financial and administrative policy

Human Resources:

  • Ensuring the management of timesheets and overtime monitoring for the Transition House and Child and Youth Intervention personnel
  • Ensure all staffing levels comply with the required standards while constantly monitoring the Transition House's staff schedule, relief staff scheduling
  • Manage the performance of the Transition House staff by maintaining communication channels that support teamwork and promote collaborative working relationships
  • Participate in recruitment & selection, orientation, training, and evaluation of staff in the service and program areas to effectively fulfill staffing needs
  • Provide formal and informal supervision to staff, coaching, performance evaluations, recommendation for staff training and development, regular supervision meetings and implementation of corrective actions as required
  • Manage the Transition House and Child and Youth Intervention staff evaluation process, and ensuring that supervision meetings are held
  • Support the team in carrying out its programming and in achieving its objectives
  • Be available for staff for consultation and support
  • Manage communications, training, scheduling and follow up with Transition House's volunteers

Facility Management:

  • Ensure that facilities and equipment are adequate and available
  • Maintain quality standards for the Transition House's environment and programming while adhering to the Transition House's requirements set by the funders
  • Conduct file audits to ensure all documentation adheres to guidelines
  • Ensure that the building, furniture, and equipment are properly maintained and managed
  • Actively participate in the maintenance of a safe and healthy work environment
  • Be knowledgeable about available resources within the community to facilitate wrap around care
  • Supervise security procedures and checklists
  • Ensure that spot checks by the Department of Health and the Fire Department produce only clear and positive reports
  • Ensure that filing and recordkeeping systems are maintained and updated as needed

Community Relation:

  • Create and develop strategic relationships/partnerships between Crossroads for Women, community workers, organizations, and the government
  • Represent the organization in committees and networks with other agencies, institutions, and departments

Crisis Intervention Services:

  • Respond to crisis calls and visits, assess situations, make appropriate referrals to community agencies, and assist with problem areas/barriers
  • Assist women in accessing government and community programs and services, and navigating various systems (advocacy)
  • Record information and maintain client files, logbook, incident reports and other files pertinent to the operation of the Transition House
  • Offer non-judgemental counseling and support the residents and the decisions they make
  • Ensure the mission and mandate of the organization are followed

Required Skills:

  • Demonstrated written and spoken competence in English and French
  • Proven work experience as a team leader or supervisor
  • Experience in site management, including leading teams
  • Willingness to train in and gain understanding of the Transition House's services, the non-profit sector, government funded services and relevant community resources
  • Ability to work in a 24/7 environment with multiple demands and conflicting priorities
  • Willingness to gain experience and training in providing services from a trauma-informed lens, including violence against women services and interventions, child abuse, and the issues and barriers facing abused women and their children in the re-establishment process
  • Ability to work with compassion, to learn about issues of social justice, and to work within anti-racism and anti-oppression frameworks
  • Strong people management skills and the ability to effectively manage, coach and develop a diverse team of talented, professional staff
  • Excellent conflict management, problem solving and team building skills
  • Highly organized with strong administrative and budgeting skills
  • Excellent time management skills with an ability to efficiently organize the team`s work and set priorities to ensure deadlines are met
  • Ability to learn on the job and apply new processes and procedures
  • Working knowledge of MS Office, and the ability to work with a database management system
  • Ability to deal with work-related stress in a healthy manner
  • Ability to work in a flexible, self-directed manner with minimal supervision
  • Ability to maintain standards of confidentiality, as well as adhere to all ethical standards and maintain professional boundaries
  • Having access to a vehicle that is roadworthy, reliable, and suitable for client's needs
  • Familiarity with the links between gender inequalities, violence, trauma, addictions, and mental health issues
  • Ability to incorporate a feminist and anti-oppression framework
  • Ability to critically assess situations objectively, make sound decisions and follow-up appropriately
  • Demonstrated strong interpersonal skills

Crossroads for Women is dedicated to achieving a workplace that reflects the diversity of the community it serves and welcomes applications from all qualified candidates. Only those candidates selected for an interview will be contacted.

Forward your resume and cover letter by 4:00pm Friday, January 29th, 2021 to

Apply Now