Bilingual Customer Solutions Specialist
Master Packaging Inc., the leader of corrugate and folding carton packaging, located in Dieppe, New Brunswick is currently seeking a self-motivated and customer focused individual to join our growing team as a Customer Solutions Specialist.
This position requires the skills to manage internal and external client relationships while providing support successfully and effectively for our various products. Working in a B2B environment, this role requires a balance of customer service skills with system and technical knowledge, ingenuity, and ability to solve problems. Specifically, the successful candidate will:
- Interact daily with customers and relevant stakeholders to understand customer needs' and values to facilitate orders from receipt to delivery.
- Become a knowledge expert in Master Packaging products.
- Manage the approvals between the Design department and the Customer for samples, proofs, and artwork. Schedule press side approvals for First Time Orders.
- Build and maintain a united relationship with your assigned Sales Team member while providing ongoing daily support.
Requirements and Skills:
- Bilingualism (English/French) is required.
- Post-Secondary education in business or equivalent is preferred.
- A Strong Customer Service orientation with 3 to 5 years' experience in Customer Service, preferably within a manufacturing or B2B environment.
- Project management experience is a strong asset.
- Experience in the paper converting, printing or graphic arts industry is preferred, or an aptitude to learn.
- Intermediate computer skills and solid knowledge of Microsoft Office (Excel, Word, Outlook).
- Competitive Salary
- Group Health Insurance
- Paid Vacation Time
If you are interested in this exciting team-oriented opportunity, please submit your resume in strict confidence to:
Master Packaging Inc. Attn: Human Resources 333 Adélard-Savoie Blvd. Dieppe, N.B. E1A 7G9
Master Packaging Inc. is an equal opportunity employer.
We wish to thank all applicants for their interest; however, only those selected for an interview will be contacted.