Bilingual Customer Solutions Specialist

Master Packaging Inc., the leader of corrugate and folding carton packaging, located in Dieppe, New Brunswick is currently seeking a self-motivated and customer focused individual to join our growing team as a Customer Solutions Specialist.


This position requires the skills to manage internal and external client relationships while providing support successfully and effectively for our various products. Working in a B2B environment, this role requires a balance of customer service skills with system and technical knowledge, ingenuity, and ability to solve problems. Specifically, the successful candidate will:

  • Interact daily with customers and relevant stakeholders to understand customer needs' and values to facilitate orders from receipt to delivery.
  • Become a knowledge expert in Master Packaging products.
  • Manage the approvals between the Design department and the Customer for samples, proofs, and artwork. Schedule press side approvals for First Time Orders.
  • Build and maintain a united relationship with your assigned Sales Team member while providing ongoing daily support.

Requirements and Skills:

  • Bilingualism (English/French) is required.
  • Post-Secondary education in business or equivalent is preferred.
  • A Strong Customer Service orientation with 3 to 5 years' experience in Customer Service, preferably within a manufacturing or B2B environment.
  • Project management experience is a strong asset.
  • Experience in the paper converting, printing or graphic arts industry is preferred, or an aptitude to learn.
  • Intermediate computer skills and solid knowledge of Microsoft Office (Excel, Word, Outlook).


  • Competitive Salary 
  • Group Health Insurance 
  • RRSP 
  • Paid Vacation Time

If you are interested in this exciting team-oriented opportunity, please submit your resume in strict confidence to:

Master Packaging Inc. Attn: Human Resources 333 Adélard-Savoie Blvd. Dieppe, N.B. E1A 7G9

Master Packaging Inc. is an equal opportunity employer.

We wish to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply Now

About Master Packaging Inc.

Master Packaging Inc. is a premiere packaging company that is focused on being the high quality, low-cost supplier in the markets that we serve. Our team of dedicated professionals offer a value added quality service with the ability to be fast and flexible, working safely and with integrity. We are proud to deliver our final product and become a valuable asset to our customers.

To ensure top quality, we have the people and processes in place to produce world-class packaging each and every time. To complement our packaging solutions, we offer structural design, graphic design, 3D and prepress services all in house.

We are proud to employ over 500 employees in both our Borden Carleton and Dieppe manufacturing facilities and our head office in Charlottetown.

Visit Employer Showcase