Entry level - Bilingual Contact Center (Remote)

Are you reliable, professional and take pride in providing excellent customer service? Would you
like to make a difference in people's lives by connecting them with health and wellness
solutions? If this describes you, then you don't want to miss out on this opportunity!

HealthConnect is a unique health and wellness contact centre that provides patients and HealthCare
professionals with information on prescription and over the counter medication. We report adverse
events and handle product complaints for some of the top 10 pharmaceutical companies in the
world.

Responsibilities

  • Provide product information on specific pharmaceutical products
  • Recognize and collect data on adverse events and complaints
  • Provide information and administration support on a variety of client programs such as:
  • sample requests, patient compliance programs and clinical trial recruitment.
  • Protect patient privacy and confidentiality
  • Deliver a high level of customer service
     

Qualifications

  • Must be fluently bilingual (English/French, written and spoken)
  • Health Sciences, Health background or experience in Health related field an asset
  • Contact Centre experience an asset
  • High attention to detail and accuracy
  • Ability to multi-task and problem solve
  • Excellent interpersonal and customer service skills
  • Must have Canadian Citizenship or Landed Immigrant status
     

Work With Us

  • Competitive salary Comprehensive benefits package
  • Employee referral program
  • Rotational schedule (covering 9 am - 9pm Atlantic Standard Time weekdays)
  • No weekends
Apply Now

About HealthConnect

HealthConnect manages consumer and patient care programs on behalf of pharmaceutical, medical device, nutritional and animal health companies, as well as support groups and other health-related organizations.
We are an outsource partner that can help our clients care for their customers, patients, caregivers, consumers, healthcare professionals, with a comprehensive range of solutions.

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