Executive Lead, Business Transformation and Client Experience

The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. When a workplace injury does occur, we provide caring recovery and return to work services, benefits, and compensation to injured workers and their families. We are focused on driving a safety-first culture, providing excellent service to our clients and maintaining a sustainable system that ensures New Brunswickers are protected for generations to come. 

Reporting to the President & Chief Executive Officer, you will provide vision and change leadership to move the enterprise through its strategic transition to advance a culture of service excellence that result in outstanding client experience. You will leverage proven best practices, design innovative systems, modernize processes, and align values and behaviors that instill a client centered service culture that is inspiring and responsive to people's needs. You will be tasked to lead the Procurement team with strategic procurement activities that support the transformation agenda. You are also responsible for implementing the PMO strategy for transformational change and the change management framework. This position is in Saint John, New Brunswick.

Your key areas of responsibility will include:

  • Transformation strategy and planning.
  • Transformation programs and initiatives.
  • Resource management.
  • Financial management.
  • Culture and change transformation.

You embrace the following competencies:

  • Teamwork and Collaboration 
  • Adaptability 
  • Client-focused Service 
  • Ensuring Accountability 
  • Nurturing Continuous Improvement & Innovation 
  • Leading Change 
  • Emotional Intelligence / Self-awareness 
  • Developing Others
  • Enabling Communication 
  • Thinking Strategically

You, as a successful candidate, possess:

  • A University degree in a related discipline. 
  • 15+ years business experience in operations and corporate in a progressive leadership role.
  • Strong business acumen in Finance and Human Resources.
  • Knowledge of Process Management.
  • Knowledge of Procurement.
  • Knowledge in Principles of Client Experience.
  • Experience in both project and program management.
  • Experience implementing strategic initiatives from an enterprise wide level.

An equivalent combination of education and experience may be considered 

Proficiency in English, written and spoken, is required

WorkSafeNB offers a competitive annual salary with excellent benefits, including: 

  • Comprehensive benefits package (health, dental, life insurance and LTD insurance)
  • Pension plan (New Brunswick Public Service Pension Plan)
  • Competitive vacation and leave benefits

If you are interested in an exciting and rewarding career with WorkSafeNB, please apply online at www.worksafenb.ca by October 21, 2020.

We thank all those who apply however only those selected for further consideration will be contacted.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at worksafenb.ca.

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About WorkSafeNB


WorkSafeNB administers no-fault workplace accident and disability insurance for employers and their workers, funded solely through assessments on employers. All employers having three or more workers are obligated to obtain compensation coverage.

WorkSafeNB is committed to preventing workplace injuries and illness through education and enforcement of the Occupational Health and Safety Act.

WorkSafeNB is administered by a board of directors consisting of the chairperson, a vice-chairperson, the president and CEO (non-voting member), the chairperson of the Appeals Tribunal (non-voting member), five members representing workers, and five members representing employers. Other than the president & CEO and the chairperson of the Appeals Tribunal, members of the board of directors serve part-time.

WorkSafeNB's mandate is to:

  • Promote the creation of a workplace safety culture in which all employees and employers view all occupational diseases and accidents as being preventable.
  • Promote an understanding, acceptance, and compliance with all legislation for which WorkSafeNB is responsible, including the enforcement of the OHS Act and regulations.
  • Provide timely compensation benefits, medical aid, rehabilitation, and safe return-to-work services to injured workers.
  • Provide sustainable insurance and insurance-related services to the employer community.
  • Represent stakeholders and provide recommendations and advice to government with respect to legislation, and publish such reports, studies, and recommendations WorkSafeNB considers advisable.

Assessments are affected by the level of activities in the province's workplaces, as are the resulting claims. There are also substantial assets that ensure WorkSafeNB will be able to provide the ongoing benefits promised to injured workers through a wage loss recovery insurance system. These funds are invested in the financial markets and investment returns are subject to the ups and downs of the marketplace.

Regional Services

WorkSafeNB's head office is located in Saint John. The WorkSafeNB Rehabilitation Centre is located in Grand Bay-Westfield. We also have offices in Grand Falls and Dieppe.

More Info

For more information, please visit www.worksafenb.ca

Toll Free: 1-800-999-9775

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