IT Helpdesk Manager

Req ID: 100330
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a IT Helpdesk Manager to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).
Position Day to Day Responsibilities
  • Provide supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel.
  • Administers policies and guidelines that directly affect teamwork activities.
    Establishes deadlines for completing assignments.
  • Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge.

Job Responsibilities.
  • Experience leading a larger helpdesk team responsible for maintenance of complex hardware and software systems.
  • Must have experience managing a team who support and maintain more complex computer and network systems
  • Establishes budget goals and objectives for assigned area.
  • Communicates across functions and teams with various levels of leadership throughout
    the organization.
  • Assists in defining standards, guidelines, best practices, and metrics.
  • Provides regular reporting of metrics including recommendations to improve performance.
  • May manage both individual contributors and supervisor(s) within department.
  • Monitors and assists leadership in the implementation of key initiatives that improve
    business processes and client service delivery.

  • 8+ years' experience leading a larger helpdesk team responsible for the maintenance of complex hardware /software systems.
  • 8+ years' experience managing a team who support and maintain more complex computer and network systems
  • ServiceNow
  • Active Directory
  • Citrix/VMware (awareness, not necessarily configuration knowledge)
  • Office 365 Admin
  • Office 365Usage (Outlook, SharePoint, Teams, OneDrive)
  • Avaya/CMS Supervisor (call system)

About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Job Segment: Consulting, Developer, Manager, Cloud, Sharepoint, Technology, Management
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NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune Global 100.

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