Senior Benefits Analyst

We're looking for a dynamic Senior Benefits Analyst to join our Global Benefits International team, primarily supporting the Canadian Benefits. This is a work from home opportunity in the Montreal area.
We're TTEC
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andu202fTTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, 50,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
What you'll be doing:
Looking for an opportunity to help develop essential strategies and programs and serve as an employee advocate in Canada? In this role, you'll support all aspects of the employee benefits & health and wellness for our Canadian locations. You'll be an employee and internal client advocate, providing benefits expertise, education and communications, administration, and vendor management. You'll report into the Sr. Manager of Global Benefits.
On a typical day, you'll:
  • Provide subject matter expertise related to Canadian benefits to internal partners and stakeholder
  • Conduct the administration of Canadian Benefits plan as it relates to employee questions, enrollment, open enrollment, payroll practices, leaves of absence, monthly billing and invoicing, compliance and legislative updates
  • Administer monthly vendor billing, invoicing, reconciliation, auditing and payments
  • Participate in ongoing strategy discussions and renewal negotiations, vendor evaluation and management, requests for proposals, benchmarking activities and recommendations for plan design and best in class benefits
  • Partner with the Global Wellness Team to develop and implement wellness programs specific to our Canadian employees based on plan utilization and employee feedback
  • Manage Canadian PTO policies
  • Responsible for the development and implementation of employee education and communications related to Canadian benefits
  • Manage Oracle HR system- benefits data and enrollments

  • Why You? What you bring:
  • Bachelor's degree or equivalent experience
  • 5+years of Benefits experience
  • Fluent in English and French. Excellent written and verbal communications
  • Strong knowledge of Canadian benefit plans
  • Strong analytic and presentation skills
  • Strong systems skills and advanced Excel and Power Point skills
  • Experience with Oracle HRIS system preferred

  • Why TTEC? What We Offer
    Be Financially Sound
  • Retirement plans
  • Tuition reimbursement programs
  • Financial wellness program
    Be Developed
  • Mentorship programs
  • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
  • Professional development courses in TTEC University
  • Scholarship program and tuition reimbursement
  • Visibility in our global career pathing and internal mobility opportunities
    Be Healthy
  • It's Ok, We're All Human wellness program
  • Wellness incentives
  • Company health and wellness programs
  • Dedicated health and wellness navigators and employee assistance programs
  • Generous paid time off and other leave of absence programs
    Be the Difference
  • Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
  • Our team helps fundraise and volunteer their time in their communities
    TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on
    For more information about TTEC, visit or search #ExperienceTTEC throughout social media to engage in the global conversation.
  • Apply Now

    About TTEC

    At TTEC, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with more than 49,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it's face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional!
    Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you'll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way! 

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