Veteran Family Program Coordinator (Full Time)

About the Employer

The New Brunswick Military Family Resource Centre (NBMFRC) is a non-profit organization with the sole responsibility of addressing the needs of military families. We provide programs and services that serve, involve and advocate for the military community and their families, and which address the unique challenges of the military family lifestyle. The NBMFRC is an equal opportunity employer.

About the job

The Veteran Family Program Coordinator supports the Veteran Family Program (VFP) through the provincial NBMFRC as outlined in the MFRC Partnership Agreement with Military Family Services (MFS) and the Memorandum of Understanding between MFS and Veterans Affairs Canada. This position is dedicated to supporting medically releasing Canadian Armed Forces (CAF) members, medically released CAF Veterans and their families as they transition into civilian life.

Position title: Veteran Family Program Coordinator
Position type: Full Time
Languages: Written and spoken competencies in English and French preferred
Hours of work: 37.5 hours per week (flexible to accommodate program delivery)
Screening required: Enhanced Reliability Screening
Salary and benefits: $42,000 to $49,416 plus benefits (based on qualifications and experience)

Job Purpose

Reporting to the Family Transition Team Leader of the NBMFRC and liaising with VFP and Military Family Services (MFS) staff, the Veteran Family Program Coordinator will be responsible for the development, implementation and evaluation of programs and services that will assist CAF members, veterans, and their families during the pre-release and post-release of a medical (3B) release, and the transition to civilian supports and services.

The Veteran Family Program Coordinator will help to determine the needs of the VFC clients and act as a bridge between the transitioning family, DND, VAC, civilian support services along with other relevant service providers.

Key Responsibilities

  • Promote the Military Family Services Program (MFSP) to respond to the needs of medically released CAF Veterans and their families.
  • Provide or support the development of awareness sessions, briefings and resources pertaining to change management and transitioning into a civilian community.
  • Provide information and referral services for the support and/or counsel of family members in crisis or imminent crisis.
  • Conduct and/or refer group and individual education sessions to support the transition to civilian life.
  • Establish contact with medically releasing CAF members, medically released members and their families to provide a general overview of the services of the VFP and MFRC.
  • Assist medically releasing CAF members, medically released Veterans and their families in their navigation of, and access to, relevant community programs and services, facilitate referrals to appropriate agencies/organizations as needed.
  • Provide follow-up with families to ensure referrals have been utilized and are meeting the family's needs and provide ongoing support to families as required.
  • Develop and maintain strong community partnerships with both civilian and military organizations and stakeholders.
  • Maintain open communication with VFP and the other Veteran Family Program Coordinators to ensure continuity of service provided across all 32 MFRC's.
  • Maintain records as required.
  • Collaborate on the coordination and provision of general information briefs for chain of command, CAF and Veteran's Affairs Canada (VAC) personnel, and CAF and VAC communities and community agencies and partners.
  • Evaluate services both formally and informally on an ongoing basis that is compatible with the MFRC's and VFP's overall evaluation plan and develop annual goals/statistics for the program that are outcome-based and measurable.
  • Ensure all activities operate within budget guidelines.
  • In collaboration with the GMFRC and VFP communications departments, actively promote VFP programs, resources and services by such means as making public appearances, circulate pamphlets and posters, provide general information briefings, attend briefings and preparing articles for regular submissions to the marketing and promotions area of the MFRC.


  • University degree in related field.
  • Excellent communication skills in both English and French (preferred).
  • Experience working with individuals, families, groups and communities.
  • Ability to attend work on a regular basis (weekdays, evenings, and some weekends).
  • Understanding of military lifestyle issues facing medically releasing Veterans and their families and knowledge of agencies and organizations with applicable support services.
  • Experience developing new ideas and methods for program enhancement and the ability to adjust and adapt to changes.

Please send us your resume with an accompanying cover letter describing how your experience meets the skills and requirements of our organization. Applications will be accepted until August 28, 2020. Apply by email to:

Carole Fournier, Executive Director
New Brunswick MFRC
A45 St. Lawrence Avenue
Oromocto (NB) E2V 4J5

Apply Now