Customer Service Representative - English


We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Customer Service Representative- English, with TTEC in downtown Montreal Canada.
COVID-19 Note: During the pandemic, all of our Montreal employees are working from home temporarily. Employees are expected to return after Covid crisis has subsided. Therefore, all applications and interviews are virtual. You will be required to have your own high speed internet of > 15mbps to start in this environment (validated at Fast.com). When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having high speed internet does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.
Accepting digital applications for your protection and the protection of our employees: Apply online or call 514.448.4905 to connect with us.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
For your safety and the safety of our employees
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  • We are conducting our entire recruitment process virtually.
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  • Training will be remote (from your home) - you MUST have reliable high speed internet.
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  • Work will remain remote until the crisis has subsided
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  • When we are able, you and your teammates will return to our centrally-located office at 1000 rue Saint-Antoine Ouest, Montréal to continue with your TTEC career.

  • About TTEC
    We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
    As a TTEC Customer Experience Champion, You'll Enjoy
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  • Base salary range $17.00 per hour, plus performance based benefits
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  • Permanent - Full Time position
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  • Health and dental benefits after 90 days
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  • Paid training
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  • Fun, talented and witty teammates
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  • Knowledgeable, encouraging, and present leadership
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  • Family-friendly environment
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  • Free-spirited, theme-based employee events
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  • Diverse and community-minded organization
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  • Career-growth and lots of learning opportunities for aspiring minds

  • On a typical day, you'll
    You'll use your interpersonal and technical skills to deliver amazing customer service in a contact center environment that enables you to experience all the rewards a large, respected organization has to offer!
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  • Accept inbound calls from customers
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  • Provide stellar customer service
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  • Gather information form the customer to make appropriate recommendations for new products and services
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  • Effectively resolve issues or concerns

  • Why You? What You Bring
    We are looking for customer service champions to help global brands deliver a great experience for their customers, build customer loyalty and to develop their business.
    We are looking to develop the Montreal team with exceptional people who meet the requirements mentioned below. If you recognize yourself and have these skills, you are the candidates we are looking for.
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  • Exceptional communication skills in English (written and verbal)
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  • Exceptional computer skills
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  • Available Full Time without schedule restrictions
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  • Ability to thrive in a dynamic environment
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  • Six (6) months or more of customer service experience
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  • Must be interested in sales - upselling or cross-selling
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  • Customer retention or loyalty campaign experience preferred
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  • Handy with MS Windows and other computer applications
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  • Eligibility to work in Canada

  • TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
    For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
    Apply Now

    About TTEC

    At TTEC, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with more than 49,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it's face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional!
    Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you'll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way! 

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