Client Delivery Executive

Req ID: 94680
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Client Delivery Executive to join our team in Tiverton, Ontario (CA-ON), Canada (CA).
NTT DATA Services currently seeks a Service Delivery Lead to join our team and grow business in Tiverton, ON. The Service Delivery Lead oversees the delivery, management and growth of complex, multi-disciplinary solutions.
Roles and Responsibilities:
  • Provides Delivery Leadership to initiatives, projects and programs staffed by integrated project teams (client, vendors, subcontractors, consultants).
  • Establishes and maintains positive client relationships with C suite clients, executive and managerial level clients.
  • Sponsors and institutionalizes new and innovative ways of working in teams to meet customer needs/objectives .
  • Maintains team focus on client and NTT business objectives.
  • Manages programs, projects.
  • Provides direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements.
  • Must have a strong background in project estimation, sales supports and proposal writing.
  • Develops or leads the development of project charters, management plans, schedules, effort estimates, scope statements, status reports, risk and issues logs.
  • Reviews and approves program and project documents (deliverables, timesheets, invoices).
  • Establishes operational objectives for managers and/or teams of professionals across assigned programs, projects, tasks.
  • Works with the Client Executive and the Client Delivery Executive to improve account revenue (increased sales) and gross margin (better bill rates, lower costs).
  • Oversees delivery of tower specific solution.
  • May have multiple DMs per account, one from each tower.
  • Serves as the process or technical authority within NTT Data and with customers.
  • Manages business critical and significant projects and customer Relationships.
  • Develops advanced / leading-edge methodologies, professional practices, technologies and/or concepts.
  • Creatively and strategically supports key business objectives.
  • Develops innovative solutions to complex challenges.
  • Integrates deep professional understanding and subject matter expertise.
  • Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers.
  • Uses experience, innovation and judgement to make decisions.

Basic Qualifications:
  • Minimum 15+ years of relevant experience - includes 7+ years managerial/ leadership experience.
  • Exceptional influencing and communication skills.
  • Exceptional client service skills and leadership capabilities.
  • Expert knowledge, understanding and application of project management principles and methodologies.
  • Models expert analytical / problem solving skills.
  • Exceptional organizational and time management skills.
  • Advanced budgeting, business financial and P&L skills.
  • Advanced ability to develop comprehensive and complex operational and strategic plans.
  • Comprehensive / influential understanding of NTT Data's goals, customer requirements and competitor practices.

About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Job Segment: Consulting, Project Manager, Proposal Writer, Pre-Sales, Technology, Sales
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NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune Global 100.

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