Sr Salesforce Business Analyst

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.
Because we believe connections unite us, possibilities fuels us, and moments define us.
Reporting to the Sr Manager, Product & Marketing Systems, the Sr. Business Analyst will be responsible for business requirements elicitation, addressing new configuration requests and resolving advanced inquiries (cases) received from Rogers for Business users. This is a business role which interfaces predominantly with other business stakeholders but also IT.
What You Will Be Doing:
  • Supports requirements elicitation from the business of product catalogue and/or of configure, price and quote requests
  • Independently configuring and unit testing solutions as required
  • Handles level 2 requests from Rogers for Business Salesforce users with appropriate urgency
  • Identify system defects, performs root cause analysis, documents defect cases and implements fixes, collaborating with IT where necessary
  • Develops user test scripts and executes testing
  • Identify and facilitate one-on-one or team training/demos, as required
  • Coach support resources on case resolution, as required
  • Work with management to establish suitable processes to support administrative, development, and change management activities
  • Identify trends and develop improvement solutions
  • Support training documentation updates to be shared with content owners
  • Supports ad hoc requests including those related to system reporting for Salesforce users

What You Will Bring:
  • Salesforce Admin Certification
  • A minimum of 3-5 years Salesforce experience
  • Natural leader with experience functioning as a support team lead
  • Excellent problem-solving abilities from both operational and technical perspectives
  • Results-oriented and action-oriented; Able to manage competing priorities and work on concurrent projects while maintaining high attention to detail
  • Exceptional interpersonal, verbal, presentation and written communication skills
  • Comfortable in rapidly changing and ambiguous work environment
  • Thrives in a team-based, collaborative work environment
  • Experience with requirements elicitation working with business stakeholders
  • Experience working with configure, price, quote (CPQ) capabilities considered an asset
  • Experience with agile methodologies and JIRA, considered an asset
  • Experience with Vlocity, considered an asset
  • Experience working with external vendors, considered an asset

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (200), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Sales & Professional Services
Requisition ID: 181635
Together, we'll make more possible, and these six shared values guide and define our work:
  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what's right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment

  • What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .
    Posting Notes: [[req_strategyPage]]
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