Manager, IT Client Support Services

The team at WorkSafeNB is passionate about promoting health and safety in New Brunswick workplaces. When a workplace injury does occur, we provide caring recovery and return to work services, benefits, and compensation to injured workers and their families. We are focused on driving a safety-first culture, providing excellent service to our clients and maintaining a sustainable system that ensures New Brunswickers are protected for generations to come. 

We are looking for a Manager, IT Client Support Services, who will be based in Saint John, New Brunswick, and will report to the Director, Information Technology. As the Manager, IT Client Support Services, you will lead the customer and deskside support team. You will also manage the workload and capacity planning in order to meet current and future business needs of WorkSafeNB. 

Your key areas of responsibility will include:

  • Leadership of the Support Services team 
  • Management and oversite of helpdesk and operations processes, technical support processes, and development support processes
  • Identification of opportunities or new approaches to improve departmental processes, find efficiencies, and reduce costs
  • Development and maintenance of customer service processes and procedures 

You embrace the following core competencies:

  • Client-Focused Service 
  • Adaptability 
  • Teamwork and Collaboration
  • Ensuring Accountability

You will have demonstrated abilities in the following competencies:

  • Nurturing Innovation and Continuous Improvement
  • Leading Change
  • Effective Communications
  • Emotional Intelligence
  • Developing Others

As an ideal candidate you possess:

  • University degree in Computer Science or related field
  • Minimum of 5 years of progressive experience in supporting and managing a service desk and managing a team environment 
  • Demonstrated ability to interact effectively with all levels of an organization 
  • An equivalent combination of education and experience may be considered. Proficiency in English, written and spoken, is required. 

WorkSafeNB offers a competitive annual salary with excellent benefits, including:

  • Comprehensive benefits package (Health, Dental, Life Insurance and LTD Insurance)
  • Pension plan (New Brunswick Public Service Pension Plan)
  • Competitive vacation and leave benefits
  • Enhanced opportunities for professional development

If you are interested in an exciting and rewarding career with WorkSafeNB, please apply online at www.worksafenb.ca by January 31, 2020.

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About WorkSafeNB

Organization

WorkSafeNB administers no-fault workplace accident and disability insurance for employers and their workers, funded solely through assessments on employers. All employers having three or more workers are obligated to obtain compensation coverage.

WorkSafeNB is committed to preventing workplace injuries and illness through education and enforcement of the Occupational Health and Safety Act.

WorkSafeNB is administered by a board of directors consisting of the chairperson, a vice-chairperson, the president and CEO (non-voting member), the chairperson of the Appeals Tribunal (non-voting member), five members representing workers, and five members representing employers. Other than the president & CEO and the chairperson of the Appeals Tribunal, members of the board of directors serve part-time.

WorkSafeNB's mandate is to:

  • Promote the creation of a workplace safety culture in which all employees and employers view all occupational diseases and accidents as being preventable.
  • Promote an understanding, acceptance, and compliance with all legislation for which WorkSafeNB is responsible, including the enforcement of the OHS Act and regulations.
  • Provide timely compensation benefits, medical aid, rehabilitation, and safe return-to-work services to injured workers.
  • Provide sustainable insurance and insurance-related services to the employer community.
  • Represent stakeholders and provide recommendations and advice to government with respect to legislation, and publish such reports, studies, and recommendations WorkSafeNB considers advisable.

Assessments are affected by the level of activities in the province's workplaces, as are the resulting claims. There are also substantial assets that ensure WorkSafeNB will be able to provide the ongoing benefits promised to injured workers through a wage loss recovery insurance system. These funds are invested in the financial markets and investment returns are subject to the ups and downs of the marketplace.

Regional Services

WorkSafeNB's head office is located in Saint John. The WorkSafeNB Rehabilitation Centre is located in Grand Bay-Westfield. We also have offices in Bathurst, Grand Falls and Dieppe.

More Info

For more information, please visit www.worksafenb.ca

Toll Free: 1-800-999-9775

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