911 Operator

Dispatch Services
(Full-Time Position)

(Salary: Step L)

Competition # 5846.20
CUPE Local 1709


Reporting to the Manager of Dispatch Services, the incumbent receives and dispatches calls and enters the calls into a computer-based system according to specific directions and guidelines. The incumbent will work independently and exercise tact, judgment and discretion. The ability to work in a stressful environment and to prioritize multiple tasks is required.

Position Summary

  • Enters, retrieves, updates, and queries accurate and timely data into the CAD, CPIC, and PORS systems.
  • Responds calmly to all calls (telephone and radio) and dispatches emergency vehicles in accordance with specific departmental policy and computer operation guidelines.
  • Monitors and takes appropriate action for all alarms received and acknowledged. 
  • Prepares reports for department as required.
  • Provides information to the general public.
  • May be required to perform quick and accurate assessments of emergency calls and able to handle stressful situations.
  • Other duties as required.
  • Ability to work in a team environment having a personal commitment to the teamwork concept. Maintaining a flexible attitude, contributing positively to the operation and have good interpersonal skills.

Education and Experience

Minimum prerequisite is a secondary education supplemented by courses in business, social science and/or computer, and one year of relevant experience. An equivalent combination of training and experience is acceptable. 

Knowledge and Desired Skills

  • Well developed interpersonal and communication skills, both written and verbal;
  • Ability to communicate in both official languages to intermediate + level is required;
  • Knowledge of the street system and geography of Fredericton, Oromocto and surrounding areas would be an asset;
  • Well-developed computer skills, knowledge of Windows and keyboarding speed of 50+ wpm. Knowledge of computer aided dispatch applications and/or previous dispatch experience would be an asset;
  • Must satisfactorily complete a security clearance process, psychological testing and hearing test;
  • Satisfactorily complete computer testing using Criticall© Pre-employment Testing Software;
  • Be physically and mentally able to work 12-hour rotating shifts including days, nights, weekends and statutory holidays - wearing headsets at all times while on duty;
  • Have the ability to quickly and independently make immediate and logical decisions and take appropriate actions in a complex dynamic environment;
  • Have the ability to multi-task under constant pressure in a high stress environment;
  • Demonstrate effective interpersonal communication skills to deal with the public, allied agency personnel and co-workers;
  • Demonstrate ability and dexterity in handling call-taking and dispatching functions using computer-aided dispatch, multi-line telephone and radio communications.

Interested individuals may apply in writing to hr@fredericton.ca by 4:30 pm on 2020 February 3.

Only those candidates chosen for testing will be contacted by email. Please ensure that your email is included on your resume.


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