Site Director, Fido and Care
Rogers Communications Inc. in Multiple Locations
Burnaby, BC | Kelowna, BC
At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.
Because we believe connections unite us, possibilities fuels us, and moments define us.
The Site Director, Consumer Care will be accountable for shaping the culture and driving employee engagement of our newest Customer Solution Centre in Kelowna, BC, which is set to open its doors in July 2020.
As the most senior leader in this region, this role will drive exceptional customer experiences from this site through the management of our two brands, Rogers and Fido. This role reports to the VP, Fido, Chatr, and Cityfone, and also supports the VP, Consumer Care for Rogers.
Our successful candidate will be an ambassador who exemplifies our values everyday: People, Customer, Integrity, Innovation, Community, and Teamwork. Through your coaching abilities and collaborative style, you demonstrate leadership that puts our customer experience and people first through the development of the leadership team.
This is an incredible opportunity for a senior leader to lead from the beginning to shape the culture through best in class employee engagement and build out our customer solution centre from the ground up. As such, we are looking to fill this position in January 2020.
Schedule: Full time
Length of Contract: Not Applicable (Regular Position)
Work Location: 1600 - 4710 Kingsway (016), Burnaby, BC
Travel Requirements: Up to 10%
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 178961
Together, we'll make more possible, and these six shared values guide and define our work:
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .
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