Screener/Basic Case Manager


The Department of Social Development is seeking an individual to join the Integrated Front End Unit as a Screener/Basic Case Manager in the Miramichi region. 

As a member of Screening/Basic Case Manager team, the successful candidate will be responsible for gathering demographic information and other relevant data from applicants and stakeholders by telephone to determine probable eligibility for departmental programs or services. Duties also include advising applicants of reasons for ineligibility when required, referring applicants to departmental and community services, sending review and appeal forms, booking clients for needs assessment appointments and providing information on departmental programs and services. The successful candidate will be responsible for assessing applicants' financial eligibility and authorizing payments of financial benefits, determining and monitoring client's eligibility for financial assistance or other services and take appropriate action to make/adjust payments in accordance with clients' situation. Other duties include assessing client's situation and social network, referring them to services and agencies both internal and external, and doing follow-up in emergency situations. In conjunction with other staff, the incumbent will also act as a resource person, referring applicants to appropriate services. Other assigned duties. 

ESSENTIAL QUALIFICATIONS: High school diploma or GED supplemented by successful completion of a one (1) year post-secondary diploma in Office Administration or other post-secondary education in a related field and five (5) years related administrative work experience OR a High School Diploma or GED and a minimum of six (6) years related administrative work experience.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate experience in one or more of the following asset qualifications: 

  • Dealing with clients over the phone;
  • Administration of policies and procedures; 
  • Assessing applications for approval; and/ or
  • Experience with NBCase.

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications to be given further considerations.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

  • Client Service Orientation;
  • Analytical Thinking and Judgement;
  • Information Seeking; and
  • Effective Interactive Communication.

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

  • Ability to Use Office Technology, Software and Applications; 
  • Planning and Organizing Skills; and
  • Written Communication.

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $42,744 to $51,922 per annum 

We encourage applicants to apply on-line or by mail at the following address by January 20, 2020 indicating competition number: R76-2019-20-1306.

This competition may be used to fill future vacancies at the same level.

Social Development
Human Resource Services
4th floor, 551 King Street
Fredericton, NB E3B 1E7 
Telephone: (506) 462-5096

We thank all those who apply however only those selected for further consideration will be contacted.

As per the Civil Service Act, candidates registered with the Equal Employment Opportunity Program who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

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