Technical Analyst


Technical Analyst
J.D Irving Limited, Information Technology is the destination of choice for naturally curious, energetic and collaborative people. At JDI IT, the belief that what people experience matters more than technology is integral to how we work with and support our customers.
With over 300 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer our team the opportunity to create real value by helping people and business work smarter. JDI IT supports all of the J.D. Irving Ltd. group of companies and therefore offers opportunities and experiences across a wide breath of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and "getting it done"!
We invest in continuous professional growth and believe that our ability as a team grows exponentially when we share success - as such, your coworkers will be among the best in the Maritimes!
Sound good so far? Then please read on - and if the below description fits your interests and experience, we encourage you to apply. Come help JDI IT Raise the Bar!
We have a new opportunity!
We currently have an opportunity for a Technical Analyst in Dieppe, N.B.
Qualifications:
  • Education Required: Associate's Degree or College Diploma with a technical relevance
  • Years of Experience Required: 3-5 years
  • Customer service mindset with a high level of attention on delivering a quality service
  • High energy with the ability to thrive in a fast-paced environment
  • Ability to travel with some local travel requirements (primarily within the province)
  • Self-starter with the ability to work independently or within a team
  • Excellent and customer focused communication skills while building a professional relationship with end users
  • Physical ability to complete setups and deployment of computer equipment
  • Certifications in the following would be considered an asset: Network , A , Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)
  • Experience with the following technologies would be considered an asset: Windows 7, Windows 8, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Dell, Apple, Mobile Technologies, and AD
  • Basic networking skills both wireless and end point switching (Cisco, Juniper), MFP, iMac, Blackberry
  • Client remote access

Key Responsibilities:
  • Provide day-to-day support to J.D. Irving end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
  • Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach
  • Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
  • Analyze, document, and escalate critical issues to appropriate support groups
  • Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors
  • Perform preventative maintenance and install upgrades and options

To Apply for this Career Opportunity:
Please apply online.
We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.
To learn more about our products and services, click here.
Please be advised that some positions have been designated as 'Safety Sensitive' where the employee holding the position has a heightened responsibility for his/her own safety or the safety of others due to the nature of the job. If this is the case, you will be informed in the interview process
To learn more about our products and services, click here .

J.D. Irving, Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.
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