Senior Business Analyst

Saint John, NB | Miramichi, NB | Fredericton, NB | Moncton, NB | Bathurst, NB

Service New Brunswick
Senior Business Analyst
Open Competition
Pay Band 5
Flexible work location

Service New Brunswick (SNB) is seeking individuals with Senior Business Analyst expertise to join the Strategy, Planning and Solution Services branch within Technology Services division to work on strategic initiatives.

Reporting to the Director of Shared Application Services, the Senior Business Analyst will be responsible for the planning, design, and management of activities associated with the efficient and effective delivery of technologies and solutions.

Responsibilities will include but are not limited to: 

  • Coordinate and facilitate workshops to understand and develop client business processes, including current and future state analysis and gap definitions. This includes developing workshop materials, agenda and reports, as required
  • Coordinate and facilitate workshops to understand and develop requirements that support the vision and needs of the Solution Design and Delivery business unit. This includes developing workshop materials, agenda and reports, as required
  • Collaborate with internal and external stakeholders in the strategic analysis of the organization's current systems and processes
  • Collaborate with project teams and business units to analyze business needs, then recommend and develop solutions to address their business challenges
  • Identify and document key business drivers
  • Analyze and document gaps between requirements and project deliverables. Document the results of the analysis in an appropriate format including business rules and workflow descriptions
  • Lead or participate in the development, review and update of project deliverables, including but not limited to:
    • Business process diagrams
    • Business requirements discovery
    • Environmental analysis
    • Standard operating procedures / practices
    • Functional requirements
    • Training strategies
    • Work plans
    • Business cases
  • Participate in the preparation and review of Request for Proposals
  • Work with the enterprise architecture team to ensure that the enterprise architecture is being supported and leveraged
  • Develop and execute evaluation and performance measurement processes
  • Collborate with Project Team Members and business areas to define and document project related benefits, outcomes and measures
  • Participate / lead the development of testing strategies, test plans, and test cases to ensure smooth transition into training and deployment
  • Maintain a strong linkage and collaboration with project managers and other key stakeholders such as Business Relationship Management, project teams, and application development
  • Contribute to issue, change, and risk management processes

ESSENTIAL QUALIFICATIONS: A relevant university degree and a minimum of five (5) years of recent experience as a Business Analyst involving strategic analysis, analysis/documentation of business processes, and identification/documentation of business requirements.

Some positions require written and spoken competence in French and English. Others will require written and spoken competence in English only.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

  • Business Analyst Certifications such as IIBA-CBAP, PMI-PBA, IQBBA
  • Experience in documenting existing business processes and developing new business processes to support the implementation of new technical solutions
  • Experience with use case modeling and analysis
  • Experience in coordinating and facilitating workshops to elicit requirements
  • Experience in the implementation of technical solutions in an operational environment, both technical and business
  • Experience in projects that are provincial (or broader) in nature which support the provincial vision and strategy
  • Experience with "Gap Analysis" process used to identify to new/changed business requirements in comparison of current and future states
  • Experience in documenting traceable requirements that allow for testing, validation and evaluation in meeting the business needs

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: This position may require some travelling within the province therefore candidates must possess a valid New Brunswick driver's license.

Some weekday evenings and weekend work hours may be required.

Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidates will possess the following behavioral competencies: 

  • Analytical Thinking/Judgment
  • Effective Interactive Communication
  • Client Service Orientation
  • Relationship/Network Building
  • Results Orientation
  • Self-Confidence

TECHNICAL COMPETENCIES: The successful candidates will possess the following technical competencies:

  • Project Management 
  • Written Communication 
  • Specialized Subject Matter Expertise and Knowledge 
  • Planning and Organizing Skills 
  • Consulting Skills 
  • Presentation Skills 
  • Abiltity to Office Technology, Software and Applications

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $56, 524 - $78,962 annually - Pay Band 5 - Management and Non-Union Pay Plan

We encourage applicants to apply on-line at, by email at, or by mail at the following address by December 17, 2019 indicating competition number R85-2019/20-1027. This competition may be used to fill future vacancies at the same level. 

Service New Brunswick
Human Resources
Westmorland Place
P.O. Box 1998
Fredericton, NB E3B 5G4
Telephone: (506) 457-3580

We thank all those who apply, however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

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