Director, Communications and Outreach

Position: Director, Communications and Outreach - Dartmouth NS

Since 2013, 211 has been serving Nova Scotians in need - connecting them with services and programs across the Province. Every day during 2018 an average of 1,000 people reached out to 211 for help. Having recently completed a new strategic plan, our progressive, leading-edge non-profit is looking for a very special someone to join our leadership team and execute their vision for achieving greater levels of 211 awareness.

The Opportunity

211 Nova Scotia is seeking the services of an experienced communications and outreach practitioner to take a leadership role in the planning and execution of a comprehensive communications and outreach strategy, reaching audiences throughout the Province.

As the ideal candidate, you have successfully built and executed communications and outreach programs and have demonstrated your skills in developing strong supportive relationships. In this role, you will work closely with the community and social services sector to broaden the reach of 211 service throughout Nova Scotia. With accountability for strategic initiatives designed to improve operational outcomes through greater brand awareness, you will bring sound knowledge and advice to the table, ranging from time-tested communications strategies to the use of new digital channels and technology.

You will be responsible for media management, executing various types of media campaigns, including our social media strategy, managing our web presence and acting as a spokesperson when required.

You will analyze various types of service delivery data and recommend as well as execute complimentary communications and outreach initiatives. You will communicate with key audiences, and manage and coordinate requests for presentations, ensuring that 211 Mission, Vision and Values are appropriately represented and promoted.

Your ability to be proactive, self directed, and results driven will enable you to manage all aspects of communications, public and stakeholder relations, and to stay ahead of issues affecting the organization and guide the organization's response.

You will ensure a consistent approach in researching, sourcing and writing clear and accurate copy for a variety of communications vehicles, both in print and online.


As the successful candidate you have a bachelor's degree in a related field such as Communications, Marketing or Public Relations and three to five years related experience in a communications/marketing role.

Your precise and highly developed written and oral communications abilities combine with tact, judgment, and diplomacy to enable you to successfully strive for greater excellence, working either independently or in a team.

You are proficient in current software programs including MS Office, desktop publishing, software and social media including google analytics and have developed the innate ability to prioritize workloads and deftly respond to new work demands on short notice.

Experience or demonstrated interest in the not-for-profit sector is an asset.

You must hold a valid driver's license and have access to a vehicle as travel throughout the province is required.

Our Association is committed to ensuring diversity through equitable participation of Aboriginal persons, African Canadians and other racially visible persons, persons with disabilities, and women in positions where they are under-represented. We value the representation of citizens of all ages. All applicants who are members of an employment equity group are encouraged to self-identify. 

Please submit your resume and a cover letter highlighting your qualifications for this position via email to Mike Myette, at

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

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