Desktop Support Technician - Montreal / Technicien Support Niveau 1


TTEC is seeking a Desktop Support Technician to join our IT Canada team. We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
What you'll be doing:
You will be focused on supporting the internal client's requests in the areas of desktop workstation deployment, moves, adds, changes, software distribution, support and general troubleshooting by responding to email and phone. This position reports to the help desk manager.
You will be responsible for:
  • Deploys computer workstations or notebooks, completes moves and setup of computer peripherals.
  • Image computer systems in a timely manner.
  • Help unload pallets with PC or monitors and move to another location for cleanup and configuration.
  • Basic software installs and troubleshooting
  • Ship PCs and systems to new employees; local and remote.
  • Trouble tickets and work orders as assigned.
  • Performs other related duties within a timely manner as assigned.
  • Imaging PC using SCCM.
  • Must be able to find timely solutions to complex issues and document monitoring activities.
  • Must be able to keep up with high demands in a fast paced environment.

  • Desired Skills and Experience:
  • Pursuing minimum of a 2 year associate or technical degree in Computer science or an equivalent combination of education required
  • Experience installing, configuring and troubleshooting Windows operating systems
  • High level of customer service and support activities
  • PC hardware and Microsoft software applications knowledge.
  • High attention to detail in planning, reporting and execution of assigned work
  • Required Ability to communicate efficiently in French and English; verbal and written
  • Must have flexible schedule

  • TechnicienSupport Niveau 1
    Sous la responsabilité du Gestionnaire Centre deServices TI, le Technicien Support Niveau 1 prend en charge les demandes desclients internes, par courriel ou par téléphone. Il est proactif et sait fairepreuve d'initiative et d'autonomie. Le candidat idéal est dynamique, inventif,intègre et passionné.
    Sommaire des responsabilités :
  • Assure le support de premier niveau auprès des clients internes, par courrielet par téléphone
  • Prend en charge, qualifie et analyse les incidents puis met en œuvre lessolutions optimales pour résoudre les problèmes
  • Documente les divers suivis d'activités
  • Réalise l'installation des postes de travail etdes logiciels et il s'assure de leur bon fonctionnement
  • Travaille en équipe sur différentes périodeshoraires
  • Participe à la rédaction de la documentation
    Compétences :
  • DEC en Informatique
  • Bonne connaissance des technologies Windows
  • Aptitudes à communiquer efficacement en françaiset en anglais
  • Intérêt marqué pour le service à la clientèle etles activités de soutien
  • Habiletés relationnelle et rédactionnelle
    Conditions de travail :
  • En raison de la nature de notre travail et de notre industrie, le techniciensupport niveau 1 dispose d'un horaire flexible.
    Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately
    Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .
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    About TTEC

    At TTEC, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with more than 49,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it's face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional!
    Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you'll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way! 

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