Technical Analyst Halifax
J.D. Irving, Limited - IT Division in Halifax, NS
Technical Analyst Halifax
J.D. Irving, Limited, Information Technology is the destination of choice for naturally curious, energetic & collaborative individuals excited about the internet of things, data, mobility & innovative solutions while always focused on the delivery of the customer experience. Does this sound like you?
With over 320 employees centralized in Saint John, Dieppe, Fredericton, and Halifax, we offer our people the opportunity to engage in project deliveries that add business value to our organization while enjoying the friendly and beautiful communities of the Maritimes.
We invest in continuous professional growth through strong career development and training programs. As a key member of our team, your coworkers will be among the best in the Maritimes -that's why JDI.
We currently have a full-time opening for a Technical Analyst located in Halifax, Nova Scotia. Reporting to the Manager of Operations, the Technical Support Analyst is a pivotal role, enabling quality support and service to the J.D. Irving, Ltd group of companies.
Reporting to the Manager of Operations the Technical Support Analyst is a pivotal role enabling quality support and service to the J.D. Irving, Ltd group of companies.
- Education Required: Associate's Degree or College Diploma with a technical relevance
- Years of Experience Required: 3-5 years
- Customer service mindset with a high level of attention on delivering a quality service
- High energy with the ability to thrive in a fast-paced environment
- Ability to travel with some local travel requirements (primarily within the province)
- Self-starter with the ability to work independently or within a team
- Excellent and customer focused communication skills while building a professional relationship with end users
- Physical ability to complete setups and deployment of computer equipment
- Certifications in the following would be considered an asset: Network , A , Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)
- Experience with the following technologies would be considered an asset: Windows 7, Windows 8, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Dell, Apple, Mobile Technologies, and AD
- Basic networking skills both wireless and end point switching (Cisco, Juniper), MFP, iMac, Blackberry
- Client remote access
- Provide day-to-day support to J.D. Irving end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
- Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach
- Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
- Analyze, document, and escalate critical issues to appropriate support groups
- Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors
- Perform preventative maintenance and install upgrades and options
To Apply for this Career Opportunity:
We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.
All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).
To learn more about our products and services, click here .
J.D. Irving, Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.