Service Support Technician, Bell Aliant


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate.
If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.
Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.
Service Support Technicians are employees engaged in dispatching the workforce. Performs testing and analysis of telecommunications plant and may provide systems support.
Education Requirements:
Successful completion of either an electrical/electronic engineering or computer technology program at a recognized technical training institute or a university science degree in engineering, computers or other relevant field
OR
Two (2) years of continuous related field work experience in a communications technology firm/department and formal training that includes one of the following:
A 2 or 3 year Certificate/Diploma in an Information Technology program
OR
Currently holds a valid IT industry network certification such as CISCO CCENT or higher, Nortel (NCSS or higher) and/or Microsoft.
Ability Requirements of the Position
Physical:
Sitting for long periods of time, wearing a headset, working with a computer and using a 10 button telephone set, simultaneously
Skills/Knowledge:
  • Analytical skills
  • Communications skills - verbal and written
  • Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
  • Customer service skills
  • Dealing with ambiguity
  • Interpersonal skills
  • Keyboarding skills
  • Multi-task skills (i.e. think/listen/type and think/talk/type)
  • Planning and organizing skills
  • Troubleshooting and resolution skills

Other:
  • Keyboarding assessment may be required
  • Shift work

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Part Time
Job Location: Canada : Newfoundland : Mount Pearl
Application Deadline: 09/18/2019
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada , NL , Mount Pearl
Apply Now

About Bell

Canada’s largest communications provider, Bell is at the forefront in delivering world-leading broadband networks, the next-generation services consumers and businesses rely on, and the media content that Canadians want the most.

Joining the Bell team puts you at the centre as we connect Canadians with each other and the world. Recognized as one of Canada’s Top Employers for Young People and a Best Diversity Employer, Bell offers a wide range of career opportunities: network engineering, research & development, customer service, IT, media production, marketing, finance and many more.

Our more than 50,000 team members in every province and territory of the country work in an environment that promotes collaboration, creativity and professional growth, while the positive impact of Bell Let’s Talk is reflected in our award-winning mental wellness workplace programs.

If you’re looking to bring game-changing ideas to life, we encourage you to consider joining the Bell team.

Visit Employer Showcase