Seasonal Customer Service Representative

Job Title
Seasonal Customer Service Representative
Job Description
Who are we?
Founded in 1924, Irving Oil is a family-owned company with operations throughout Eastern Canada, New England and Ireland with a focus on providing exceptional service and high-quality products to our customers. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.
Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to our business and our employees. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, commitment to diversity and inclusion along with our safety-first culture helps reinforce our internal brand position where People Matter. That's why we're dedicated to the development of our employees, so that they can reach their career goals.
What you can expect in a typical day:
We have an exciting opportunity for Seasonal Customer Service Representatives to engage with our residential customers and provide an excellent customer experience. The key priorities for this role will include answering incoming calls, emails and fax requests from external consumers regarding their personal accounts. As part of the team, this reliable individual will be responsible for providing exceptional customer service that our clientele have come to expect from Irving Oil. This individual will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.
What you'll need to succeed:
  • Excellent customer service skills.
  • Be a reliable team player.
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Business acumen and technical expertise.
  • Generating sales leads that develop into new customers.
  • Develop understanding of all our products to provide the best solution for our customer needs.
  • Ensure accuracy when requests are logged, resolved and escalated where appropriate.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Work with other departments to assist in the resolution of issues or requests.
  • Communicate issues and resolutions to appropriate stakeholders.
  • Taking ownership for the consumer experience while maintaining professionalism at all times.
  • Perform other duties as required to maintain and enhance consumer relations and departmental productivity.

Travel
  • Travel is not a requirement for this position.

Education and experience
  • High School with Post-secondary education preferred.
  • 1-3 years Contact Center experience.
  • Bilingualism is an asset (English and French)
  • Excellent customer service skills.
  • Proven ability to multi-task.
  • Ability to work well in a team environment and be a reliable team player.
  • Able to make decisions and support team members.
  • Must possess strong communication skills with ability to quickly build rapport and maintain relationships.

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.
Job Requirements - Work Experience
Customer Service
Job Requirements - Education
Diploma/High School Equivalent
Location
Saint John, NB
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