Senior Designer, Instructional

TTEC is seeking a seasoned Senior Instructional Designerto join our Learning & Development team.
The Learning & Development department atTTEC serves a critical role in the business: Understanding the internal andexternal customer needs and then interpreting and transforming them intotraining and resources that serve to onboard and up-skill the professionalemployees and people managers working at TTEC. This means that the training beingdelivered has a direct impact on the productivity and the services delivered toour clients worldwide.
What you'll be doing:
This role will be responsiblefor the design, development, delivery, evaluation as well as enhancementand maintenance of employee online and instructor-led training. Thisexciting role uses the latest technology to create learning content andemployee development experiences that ensure our contact center associates areonboarded efficiently and continuously trained, so they are able to deliver thebest experience to their customers.
What you'll bring to us:
  • Excellent presentationand communication skills
  • Effectively engagelearners in an instructor-led training (both in-person and virtual settings)
  • Coaching and facilitationskills
  • Proactive/real-timeproblem-solving skills
  • Knowledge and experiencein using innovative and modern instructional design trends (current/forwarddesign methodologies)
  • Design and implementstrategy to optimize knowledge base in support of meeting and exceedingoperational and internal goals and metrics
  • Conceive, design, anddevelop training programs and materials utilizing the latest instructional anddistribution methods
  • Build e-Learning,instructor-led or blended solutions to best suit the content and audience
  • Build upon contemporarymethods of adult learning theory, social and mobile learning, and curriculumdesign to shape e-learning, instructor-led, and blended approach education andguidance
  • Create, build anddistribute custom analytics and reports based on goals and metrics
  • Work closely with theLearning and Development team including other Instructional Designers (IDs),Project Managers (PMs), Media, Quality Assurance (QA), as well as SubjectMatter Experts (SMEs) and business leaders.
    What skills you'll need:
  • Knowledge and skillusing Articulate Storyline 2 and Rise
  • Proficiency in MS Officeproducts
  • Skill using VideoAnimation
  • Adept in audio editing
  • Knowledge of andpractical application of Adult Learning Theory and instructional designprinciples
  • Ability to facilitatefocus groups, usability sessions and subject matter expert interviews as wellas identify and document key themes emerging from these activities
  • Ability to manageresponsibilities and priorities in a fast-paced and time-critical environment
  • Basic Project Managementskills
  • Excellentpresentation/facilitation skills
  • Knowledge of call centerbusiness and/or experience, desired
  • Experience usinge-Learning software such as Captivate & knowledge of Adobe Photoshop,Flash, HTML principles
    LeadEveryday w Do the Right Thing w Reach forAmazing w Seek First to Understand w Act as One w Live life Passionately
  • #LI-CZ1
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    About TTEC

    At TTEC, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with more than 49,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it's face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional!
    Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you'll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way! 

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