Bilingual Customer Service Representative


For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada's Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.
Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.
Along with Medavie Health Services, we are part of Medavie - a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.
Job Title: Customer Service Representatives Department: Federal Administered Program/Private Program Competition: 4969 Employment Type: Full Time, Permanent Location: Moncton Salary: Starting at $34,500 Reports To: Team Leader
Motivated by helping others?
In this role you will provide support and service to both private and federal clientsthrough inbound calls where you will have the opportunity toeffectively problem solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible.
Far from your typical contact center experience - we have some of the highest employee satisfaction scores in the whole company. We offer:
  • Comprehensive health and dental plan that is 100% employer paid effective on your first day
  • Consistent schedule with various shift options between the hours of 8:00a.m-10:00p.m
  • No weekends!
  • We offer an extensive in-class training program, ensuring you are prepared to hit the floor and take calls
  • Opportunities for career development and advancement
  • Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts
  • A great work environment from your co-workers to a work space that you can call your own and free onsite parking!
  • Base salary of $34,500 plus a performanceincentive plan where you can earn up to an additional $5,000 annually

Superstars on our team:
  • Respond to inquiries related to health care benefits, program eligibility, payment-related information, and other general inquiries;
  • Quickly assess and resolve any challenging situations and provide effective strategies, aiming for a first- call resolution
  • Are committed to excellence in customer service; providing the highest level of dedication in allservice areas.

What you need to succeed:
  • You like helping people - this is non-negotiable;
  • You are a good communicator - through email and phone, you are clear, concise and friendly;
  • Whatever it takes attitude, you like a new challenge every day;
  • You have training and education and/or relevant working experience in customer service or health;
  • Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment;
  • Strong technical aptitude - you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time;
  • You can handle the good and challenging calls
  • You are a problem-solving master, you understand the callers needs and learn quickly how to get the best results in any environment;

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
Medavie Blue Cross is an equal opportunity employer.
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About Medavie Blue Cross

Join an exceptional organization!

Medavie Blue Cross is proud to be one of Canada's Most Admired Corporate Cultures. The insurance business is about more than just claims - it's about relationships too. As a not-for-profit health care provider, caring for our employees, our clients and our communities is core to who we are.

Why Work with Us?

Medavie Blue Cross is a leading member of the Canadian Association of Blue Cross plans that collectively provide coverage to over seven million Canadians. As a not-for-profit organization, we provide health, dental, travel, life and disability benefits to individuals and organizations, and administer various government-sponsored health programs. Our shareholders are the employees, clients and communities we serve. We channel an annual social dividend to the Medavie Health Foundation as part of our commitment to helping Canadians live their best lives, both mentally and physically.

Engaging Culture

We've been recognized as one of Canada's Top 10 Most Admired Corporate Cultures, and embrace this honour every day. We are big enough to make a difference but small enough that everyone can have a voice, influence outcomes and see the impact of their work. You'll join a team of talented individuals who have passion, experience and motivation to make a difference in the lives of customers. People stay because of the relationships they form with coworkers and customers.

Total Rewards Package

We offer competitive compensation and great benefits like a comprehensive health and dental plan that is 100% paid by us, pensions with contribution matching, RRSPs, and short and long-term disability and life insurance. We strive to provide a stable work environment dedicated to long-term, healthy employment relationships so you can excel in what you do.

Healthy Work Environment

Our work environment enables employees to be respected and fulfilled both professionally and personally through healthy relationships, work-life balance and meaningful work. We are committed to our employees' health and wellbeing, but we know improving health outcomes starts with us. That's why we believe employees who are given flexibility and are able to balance their career and lives will contribute more.

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