Deliver IT support using remote tools via the telephone
Talentcor is currently recruiting for Software Solutions Support Specialist to work with our client in Saint John, New Brunswick.
Identify, troubleshoot, research, support and resolve customer IT issues
Escalate issues as required to next level support
Consistently participate in continuous learning
Educate customer in technology, product usage and functionality
Provide diagnostics on technical software problems
Initiate Service call process
Provide prompt, courteous, and professional telephone support to both internal and external Customers
Understand and fully comply with Contact Centre procedures
IT related diploma and or 2-3 years' experience in a Technical Support Position
Strong verbal and written communication skills
Certifications such as A+, N+ and MCP an asset
Strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems, Windows server platforms, network diagnostic tools, Microsoft Exchange, Active Directory, DHCP , VPN, Unix, MAC
Graphic Based Knowledge is an asset (Adobe suite, Digital Press, etc)
Color Theory is an asset
Must be able to work a flexible shift, Monday to Friday
Must be accustomed to managing multiple issues simultaneously while maintaining the integrity of each engagement
Must be able to demonstrate a customer and team focused attitude and perspective
Mature and self-confident, ability to work successfully unsupervised
Please apply directly online or submit your resume to Lisa Williams at firstname.lastname@example.org
Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily!
Talent at work.
Technical Support, Contact center, Customer Care, Customer Service, Call center