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Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.comDepartment Overview
TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers."Job Description
Service Excellence: Provide a high level of executive administrative support to three AVPs within the Client Service Centre ensuring quality service and professionalism at every interaction.
Manage efficiently in a multi-tasked environment and ensure deadlines are met.
Apply appropriate due diligence, ensuring accuracy in preparing and promptly completing all required supporting documentation (ie. reports, presentations, invoices, correspondence/communications, tables, charts, files, etc. video conferencing etc.)
Schedule and organize meetings, including preparation and co-ordination by booking the facility, pre-mail, arranging required equipment, refreshments, etc., as required.
Proactively manage Executives' emails and calendars and provide necessary documents for all meetings.
Maintain proficiency with software applications/programs and/or department specific systems as required (ie. MS Office, Word, PowerPoint, Excel, etc.).
Efficiently manage and promptly respond to all incoming enquiries/requests for information independently or re-direct to the appropriate person/area.
Monitor and maintain manager's handbook for accurate and timely completion.
Maintain and monitor expense report collection and filing.
Ensure the optimal level of customer service and professionalism is provided.
Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, schedule and organize meetings and travel, manage calendars, create and maintain files, and perform other executive administrative assignments as required.
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
Prioritize and manage own workflow to ensure quality and efficiency (ie. meet deadlines; be flexible in adjusting to changing work priorities).
Use software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team.
Efficiently manage expectations/concerns through strong communication skills, both verbal and written.
Take initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks.
Be an effective resource and flexible in adjusting to changing work priorities of the executives.
Participate fully as a member of a team supporting the executives, and contribute to a positive work environment.
Keep executives and immediate team informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities.
Support the executive team by continuously developing knowledge in own area.
Schedule various meetings Nationally, understanding time zone requirementsJob Requirements
Exceptional organizational skills
Strong communicator both written and verbal
Excellent time management skills
Strong MS Office skills, particularly Excel
Demonstrated ability to multi-task
Previous EA experience an asset, but not requiredQualifications
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.