Engagement Manager

Skillsoft is the global leader in corporate learning, delivering beautiful technology and engaging content that drives business impact for modern enterprises. Our products and services are targeted to business and IT professionals and are sold in 65 countries around the world with over 19 million users.

Responsibilities

· Lead project teams through to "go-live", owning and driving the project plan, establishing a suitable governance structure, managing and scheduling delivery resources together with stakeholder.

· Responsible for tracking and driving issue management and escalation.

· Manage migration / upgrade projects involving account team members and corporate resources.

· Coordinate efforts of corporate resources, setting priorities, tracking deliverables and resolving schedule and resource conflicts.

· Tracking and driving issue resolution including escalations and client interpretations / explanations.

· Act as conduit for customer feedback on migration projects, planning and overall performance.

· Monitor on-going status of individual migrations and overall completions and adherence to plan

· Coordinate corporate resources, track deliverables, prioritize and escalate issues

· Develop plans to achieve goals and resolve issues; apply creative methods to overcome obstacles and meet customer requirements for migration project completions

· Report on migration status and performance against goals, as well as the customer experience and feedback

Qualifications

· University degree or relevant experience with applicable technical training

· Engagement/Project management experience preferred (preferably in a SaaS Software environment)

· Proven experience building strong internal and external relationships

· Diplomacy, tact, and poise under pressure when working through customer issues

· Direct customer interaction coordinating projects and resolving issues

· Excellent consultative and communication skills

· Working knowledge of LMS and/or SAAS applications

Skills Required:

· Proactive with a strong sense of urgency and competitive drive.

· Independent, entrepreneurial mindset with ability to make independent decisions.

· Influential, and enthusiastic communicator.

· Adaptable, embraces change.

· Collaborative team player, working across various teams within the organization.

· Customer service minded.

· Strong communication skills, both written and verbal.

· Ability to work effectively in a fast-paced environment.

· Strong Interpersonal and Leadership skills.

Work With Us

What We Offer

  • Attractive Compensation
  • Market Leading Benefits Programs
  • Corporate Incentive Programs
  • Casual Work Environment
  • Advancement Opportunities
  • Educational Reimbursement
  • Complimentary breakfast treats
  • Monthly complimentary lunch
  • Home Internet Reimbursement
  • Complimentary Health & Dental
  • Disability & Life Insurance
  • Health & Wellness programs
  • Knowledge Park Offices
  • Free parking onsite
  • Your birthday off
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About Skillsoft

Mission Statement:

ACCESSIBLE TO ALL

Our mission is to deliver beautiful technology and engaging content that is accessible to all

What Success Look Like At Skillsoft:

 

COMMITTED TO OUR COLLECTIVE PURPOSE

Team members continually push towards achieving our collective purpose. They recognize that their individual efforts must fundamentally connect throughout the organization to achieve a greater impact. They are adept at working cross functionally and acknowledge the contributions of others.

 

ENTREPRENEURIAL WITH A LEARNER’S MINDSET

Team members are always questioning how it can be done better – “that’s the way it has always been done” is never the right answer. They are passionate, resourceful and resilient to setbacks. They believe in positively transforming people’s lives and careers through continuous learning. They inspire others to grow outside of their comfort zone.

 

AUTHENTIC & CUSTOMERCENTRIC

Team members never compromise integrity to achieve results. They support the customer and each other, and are constantly mindful of creating a positive customer experience both internally and externally.

 

 

ADAPTABLE & AGILE

Team members are innovative, creative and intellectually curious. They incorporate different perspectives into their thinking. They respond quickly and positively to changing demands while remaining keenly focused on how people learn and the learner experience.

 

 

CONFIDENT & AUDACIOUS ACHIEVERS

Team members hold themselves accountable. They take a data driven approach to determining achievement effectiveness. They are never satisfied with the notion of “It’s good enough.”

 

 

 


Comprehensive Benefit Programs

  • Competitive salary
  • Annual bonus or monthly commission opportunity
  • Complimentary health and dental coverage
  • Short Term and Long Term disability coverage
  • AD&D and Life Insurance
  • Home Internet reimbursement program
  • RRSP employer matching program
  • Tuition reimbursement program
  • Unlimited access to our product library
  • Family access to many of our products
  • On site vendor certification center
  • Wellness program that features gym membership reimbursement
  • Complimentary EAP program
  • Birthday off each year!
  • Working hours to undertake volunteer activities
  • A focus on promotion from within
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