Manager, Change Management

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Department Overview
Plan, manage and deliver distinct projects through all specific phases, in alignment with business and / or enterprise strategies. Provide leadership, direction and coaching to teams(s) while partnering with business and executive stakeholders within a single or across multiple Lines of Business (LoB).
Job Description
  • Engages executive sponsor to ensure active participation on project initiatives
  • Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
  • Establishes effective project oversight and other governance bodies, and engages the correct levels to support the direction for the project
  • Provides on-going communication to key stakeholders, including the Project Sponsor, Business Project Owner, Program Manager and Portfolio Manager to ensure they are aware of significant changes to the project status in a timely manner
  • Responds to inquiries and escalates concerns from stakeholders at all levels in the organization (technical, business, Senior and Executive Management)
  • Provides advice and guidance to business partners and project team as required regarding best practices in project management
  • Applies Organizational Change Management principles and practices in order to effectively manage the people side of change (e.g., stakeholder analysis, business process management, people readiness, sustainment planning, etc.)
  • Communicates project summary, status, financials, etc. to appropriate high-level executives at the Bank
  • Collaborates with the appropriate partners to ensure required resources are assigned to the project for successful delivery
  • Assesses and ensures that customer experience / stakeholder implications are appropriately managed
  • Builds consensus and relationships with project team and business
  • Leads the project team, stakeholders and key project deliverables
  • Proactively identifies and tracks project risk and develops mitigation plans to manage risk
  • Adheres to enterprise project gating and governance controls to ensure that projects meet all the performance, quality and compliance standards and conforms to appropriate methodology
  • Creates detailed project status reports and presents key highlights and related implications for business partners & leaders
  • Accountable for the project management process and project management deliverables, for assigned projects
  • Abides by enterprise project methodology and recognized project management processes', ensuring discipline and controls are consistently applied to all projects
  • Ensures production of necessary project documentation as agreed to by the Project Sponsor and involved Stakeholders
  • Oversees the scope during the course of the project and collaboratively adjusts scope where necessary ensuring adherence to established project change management processes
  • Monitors project health continuously and engages management as required if project health changes
  • Develops innovative approaches to create solutions to resolve problems and significant issues within the project's mandate
  • Effectively builds momentum among team and stakeholders and drives project(s) forward
  • Executes project management deliverables within budget and as per the approved project plan, working with business partners to develop the content of those deliverables
  • Develops, monitors and tracks project plans throughout project lifecycle
  • Monitors and controls the work related to each deliverable
  • Demonstrates ability to lead a work stream on a large project
  • Champions project governance and processes
  • Indirectly manages a cross LoB Project team consisting of Business Analysts, Requirements SMEs, Business SMEs and Technology
  • Coaches, leads and mentors project team members and provides regular performance assessments to employees and their people managers
Job Requirements
  • Indirectly manages a cross LoB Project team consisting of Business Analysts, Requirements SMEs, Business SMEs and Technology
  • Resources where applicable to the project
  • Provides advice and counsel to project team and business partners
  • Liaises with external vendors and consultants as required
  • Coaches, leads and mentors project team members and provides regular performance assessments to employees and their people managers
  • Supports effective on boarding and off boarding of project resources
  • Effectively manages project resources and external contractors / consultants in coordination of competing priorities
  • Educates project team members on governance process and facilitates related sessions
  • Leverages the creativity and experience of project team members to solve issues as they arise
  • Develops an understanding of the technical / business aspects of the project in order to effectively manage the project and resources
  • Works effectively in teams by being driven to win for the TD team, working well with diverse teams
  • Manages the project team, stakeholders and key project deliverables
  • Shares project experiences and learning with project management team and PMO peers

BREADTH & DEPTH
  • Manages projects with moderate regulatory oversight
  • Project risk profile is low to medium
  • Management direction or executive oversight is provided as necessary
  • Typically leads the delivery of Tier3 and / or Tier 4 projects with up to medium complexity profiles
  • May indirectly manage a cross-LoB Project team consisting of Business Analysts, Business SMEs and Technology
  • Resources where applicable to the project
  • May manage a number of small projects at any given time, and time horizon of projects generally range from short to medium term
  • General reports to a higher level Sr Project Manager, Program or Portfolio Director

Qualifications
Additional Information
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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About TD Bank

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.

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